Senior Operations Specialist

Citizens State Bank is seeking an experienced Senior Operations Specialist to join our team! This individual will play a lead role in supporting the daily transaction processing and servicing of customer deposit accounts. The Senior Operations Specialist will oversee a wide range of operational processes to ensure compliance with bank procedures and regulatory requirements while providing oversight of core bank processing systems. Join us and be part of a dynamic and supportive team where your skills will help drive efficiency and contribute to the continued success and growth of the bank.

Key Responsibilities:

• Manage exception items, review and verify reconcilements
• Manage Fed funds between correspondent bank accounts ensuring funds are available in appropriate accounts
• Serve as a backup for various department functions
• Wire processing, input and approval, ACH approval
• Review and maintain Yellow Hammer fraudulent transaction monitoring system
• Serve as system administrator for core bank deposit systems (i.e. Jack Henry CIF 20/20, Alogent AccuAccount, Yellow Hammer, etc.)
• Process all overdraft items daily
• Serve in lead role for department projects and audit/exam support as assigned
• Process levies, garnishments, and subpoenas

Our core values of integrity, customer focus, team focus, and agility are the foundation of our business and a guide that is used every day to serve our customers and employees alike. Our team enjoys collaborating with leadership who is respectful, supportive, and flexible as we work together toward a common goal of providing friendly, personalized service throughout our communities in Western Wisconsin. The bank is headquartered in Hudson and has four additional offices to serve its customers -- Elmwood, Menomonie, Roberts, and Woodville.

There may be other daily and on demand duties as necessary. A complete job description is available by request. Citizens State Bank is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws. Citizens State Bank is a Member of the FDIC and an Equal Housing Lender.

Requirements

• At least 5 years of experience in the banking industry, with a strong background in deposit and payments operations, customer service, and a comprehensive understanding of deposit products and services, including digital banking.
• Knowledge of deposit payment, ACH, and Fedwire processing.
• A high school diploma or GED is required, with a preference for a post-secondary degree.
• Strong written and oral communication skills.
• Ability to resolve conflicts, build relationships, and cooperate with others.
• Must demonstrate the ability to handle discussions with a high level of confidentiality and discretion, requiring diplomacy and tact in communication.
• Experience with general ledger control and account reconciliation.

Benefits

Citizens State Bank strives to be the employer of choice in our communities and offers all full-time employees a competitive salary, 401(k) including a company match, competitive health insurance, dental insurance and vision insurance. Additionally, employees are offered a generous Paid-Time Off plan (including all federal holidays)! Life and long-term disability insurance are also paid for by Citizens State Bank for all full-time employees.