Customer Service Representative

Join our dynamic team at Plumber Brothers as a Customer Service Representative where you will play a crucial role in delivering exceptional service to our valued clients. At Plumber Brothers, we pride ourselves on our commitment to quality and customer satisfaction in the plumbing industry. As the first point of contact for our customers, you will be responsible for handling inquiries, resolving issues, and providing information about our services. You will have the opportunity to work closely with our skilled technicians and clients to ensure that all questions and concerns are addressed promptly and effectively.

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information about plumbing services, pricing, and scheduling.
• Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
• Document customer interactions and update records accurately in our databases and systems.
• Schedule service calls and appointments for technicians based on customer preferences and availability.
• Collaborate with team members to ensure customer needs are met in a timely manner.
• Follow up with customers after service completion to ensure satisfaction and gather feedback.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role, preferably in a service-oriented industry.
• Excellent verbal and written communication skills, with strong attention to detail.
• Ability to remain calm and patient when customers are stressed or upset.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with customer service software, databases, and tools is an advantage.
• Flexibility to work varied hours, including evenings and weekends when necessary.