VP, Operations

The VP of Operations will play a critical role in ensuring operational efficiency, optimizing processes, and driving measurable results across the organization. This position requires a hands-on, results-driven professional with strong organizational skills and a product-focused mindset.

The ideal candidate is hyper-organized, Type A, and experienced in leveraging modern technologies, including AI/ML, to drive operational efficiencies. Experience in technology or fintech operations is essential, and familiarity with crypto or blockchain is a plus. This role offers an opportunity to make a tangible impact on the organization’s growth and success.

Success in this position means creating scalable systems, improving processes, and fostering cross-functional collaboration to align operations with business goals.

What You Will Do:

Operational Management & Execution:

• Oversee daily operational activities, ensuring they are executed efficiently and align with organizational objectives.
• Develop and implement systems and workflows that leverage AI/ML tools to streamline processes and improve outcomes.
• Maintain hyper-organization across teams and operations, ensuring all initiatives meet timelines and quality standards.

Performance Measurement & Improvement:

• Establish and track operational metrics, OKRs, and KPIs to evaluate and improve team performance.
• Proactively identify operational inefficiencies and implement AI/ML-driven solutions to optimize performance.
• Drive results through a product-bias approach, ensuring operations align with broader business and product strategies.

Infrastructure Scaling & Resource Management:

• Assist in building scalable frameworks and systems to support business growth and evolving priorities.
• Contribute to resource planning, budgeting, and forecasting to maximize operational efficiency.

Cross-Functional Collaboration:

• Collaborate with product and engineering teams to ensure operational strategies align with product goals.
• Partner with other departments to enhance communication, solve challenges, and foster shared accountability.

Team Leadership:

• Manage and mentor operational team members, fostering a culture of excellence and accountability.
• Provide strong, detail-oriented leadership to ensure organizational goals are met.

Who You Are:

• Execution-Focused Professional: You excel in creating efficiencies, managing teams, and driving measurable outcomes.
• Type A and Hyper-Organized: You thrive in managing complex operations with precision and attention to detail.
• AI/ML Enthusiast: You understand how to use AI/ML tools to streamline processes and drive innovation.
• Product-Biased Thinker: You approach operations with a product-driven mindset to align business and product strategies.
• Collaborative and Grounded: You foster teamwork, build trust, and lead with a pragmatic, approachable style.
• Problem Solver: You anticipate challenges, think critically, and develop solutions that scale.
• Results-Oriented and Accountable: You bring focus, energy, and ownership to every initiative, ensuring timely delivery of results.
• Adaptable and Resilient: You thrive in fast-paced environments and remain focused despite evolving priorities.

What We Are Looking For:

• Experience in Operational Leadership: 6-8+ years of experience in operations within technology or fintech sectors. Crypto experience is not required.
• Proven Ability to Scale Operations: Demonstrated success in building and optimizing systems, processes, and teams using AI/ML tools.
• Strong Analytical Skills: Expertise in using data and metrics to analyze performance and drive decisions.
• Exceptional Communication: Ability to influence and build trust with cross-functional teams and leadership.
• Sense of Urgency and Accountability: Experience delivering results in fast-paced, dynamic environments.
• Product-Focused: Strong ability to integrate operations with product goals to enhance efficiency and alignment.
• Team Management Experience: Proven ability to mentor and lead small to medium-sized teams.
• Educational Background: Bachelor’s degree required; MBA or advanced degree preferred.