Partner Training Manager

Who We Are 

Murmuration is a nonprofit organization that amplifies the power of civic engagement by providing data, digital tools, and research-driven insights to community-focused organizations so that together we can create an America where everyone can lead healthy, free, and dignified lives. 

Every day, people are trying to share our future for the better. Fighting for water that’s safe to drink. Schools that serve students equitably. Gun laws that make sense. And rallying people who care like we do. And yet too often the skillful supercharge their efforts. Knocking on every door instead of knowing which will open most easily. And going up against outside interests that have half the heart, but twice the tools. 

In communities across America, Murmuration’s partners are leveraging our data, tools, and insights to help thousands of organizers orchestrate millions of individual people to do big things together. Demand big things together. To create the world they want. Together.

About the Position

The Partner Training Manager enables Murmuration’s prospective and current partners to fully leverage the organization’s suite of products and services: Organizer by Murmuration, Explorer by Murmuration, and more. This is achieved by developing and maintaining relevant training materials, conducting training sessions for Partners and Partner-facing staff on existing and new products, and serving as the Partnerships Team lead for initiatives that foster Partner learning, engagement, and networking.

Note: At Murmuration, we are committed to becoming an even more diverse, equitable, and inclusive workplace. To this end, all staff members are expected to actively participate in DEIB (diversity, equity, inclusion, belonging) programming.

Job level: IC3

What You’ll Do

Partner Training, Development, and Execution 

• Design and deliver scalable training experiences and materials on Murmuration’s software platform, Organizer, and other products and services;
• Facilitate live training(s) for a diverse range of Partner audiences, including, but not limited to, in-person engagements and webinars;
• Provide technical demonstrations of Organizer and Explorer for prospective Partners;
• Foster a learning community for Partners and Murmuration to exchange insights;
• Provide strategic and operational support in the creation of new programming for future Partner-focused learning, engagement, and networking events;
• Develop a framework for tailoring training to Partners’ current knowledge and skill level and measuring Partner learning;
• Analyze Partner feedback and user research to identify Partner training and product improvement needs;
• Identify ways to leverage a Partner-facing center for enhanced learning and community development opportunities; and
• Research and apply best practices in customer education programs and training design.

Internal Training and Development

• Regularly train and coach Murmuration Partnership Success Managers to become power users of Murmuration’s products and services, equipping them to support Partners in implementing these tools in campaigns and programs;
• Collaborate with technical teams (Data, Product, etc.) to align on training content and delivery;
• Lead onboarding training for new Partnership Team members on Murmuration’s suite of products and services;
• Develop use-case documentation to help Partnership Success Managers support Partners with product implementation; and
• Collect and represent the Partnership Team’s feedback cross-functionally to inform the development of new products.

Stronger Together - Cross Collaborative Partnership Representative

• Collaborate closely with the Product Team and technical subject matter experts to develop training content and curricula;
• Support the External Affairs Team in generating Partner-centric marketing content for new and existing products and services; and
• Work with the External Affairs Team to develop partnership training content for the annual partner Gathering, serving as the Partnerships Team representative in overall planning.

Requirements

• Ability to translate technical subjects to non-technical audiences;
• Experience delivering a full life-cycle of learning content design, creation, and facilitation;
• Proven ability to collaborate with technical teams, such as data, product, or engineering teams, to align on goals, provide user insights, and ensure successful implementation of software solutions;
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization; and
• Proven track record of being a detail-oriented self-starter with strong prioritization, organization, and project management skills.

Nice to Haves

• Experience with political data software (e.g., NGP VAN, NationBuilder, PDI) or other CRMs, including implementing these tools or providing user support to ensure effective adoption and usage, and/or
• Interest in or experience with civic engagement, politics, or issue-based organizing and advocacy.

Talented Partner Training Managers come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box!

Benefits

Location and Compensation

The Partner Training Manager is a full-time, salaried position with a comprehensive benefits package (more detail below). It is based anywhere in the U.S. The starting salary range for this position is $75,000 - $100,000 and is commensurate with experience.

Our Culture of Care

We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes:

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;
• Retirement benefits with a 5% employer match;
• A flexible unlimited PTO plan;
• Generous paid parental leave;
• Pre-tax commuter benefits;
• A company laptop;
• A flexible remote work environment;
• A home office setup stipend for all new employees;
• Monthly reimbursement for remote work expenses;
• A yearly professional development fund;
• Mental health and wellness benefits through Calm and Better Help; 
• Yearly in-person staff retreats; and
• A welcoming culture that celebrates diversity, equity, inclusion, and belonging.

An Equal-Opportunity Employer with a Commitment to Diversity

Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.

Note: Murmuration is two organizations working together to pursue our mission of amplifying the power of civic engagement: Murmuration Research Institute, a 501(c)(3) that conducts research to identify, design, and create the data, tools, and insights that build healthier and more equitable communities; and Murmuration, Inc., a 501(c)(4) that supports organizations working across the country on the nation’s most challenging issues with access to data, tools, and research that build healthier and more equitable communities.