Online Booking Assistant

EcoSure Insurance Group is seeking a detail-oriented Online Booking Assistant to join our innovative team. In this role, you will play a crucial part in facilitating a smooth and efficient booking experience for our clients seeking eco-friendly insurance solutions. As a key member of our customer service department, you will be responsible for managing online appointment scheduling, addressing customer inquiries, and ensuring that all bookings align with our company's sustainability values.

Responsibilities

• Manage and optimize the online booking system for customers.
• Assist clients with online appointment scheduling and inquiries.
• Provide accurate information on insurance products and services.
• Maintain detailed and organized records of client interactions.
• Collaborate with the marketing team to improve online user experience.
• Monitor and respond to customer reviews and feedback on online platforms.
• Train and support team members on online booking procedures.

Requirements

• High school diploma or equivalent; degree in business or related field preferred.
• Proficient in using booking software and CRM systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Customer service experience in an online or retail setting is a plus.
• Passion for sustainability and eco-friendly practices.