Enterprise Account Manager

Enterprise Account Manager

Who we are:

Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company. Our proprietary brain health tools, including digital cognitive assessments and mental health questionnaires, are used by healthcare practitioners treating mental health conditions, brain injuries, aging, and other patient populations throughout the world, as well as by leading researchers. To learn more about our organization, please visit www.creyos.com. 

You will be part of a team that includes not just your typical SaaS business functions (Sales, Marketing, Customer Success), but also engineers, scientists, business leaders, and even a world-renowned neuroscientist. We are proud to say that you will be surrounded by some of the smartest, enthusiastic, hard working and dedicated people that you’ll ever meet (at least, that we’ve ever met!). 

Who we are looking for: 

At Creyos, we understand that solving big challenges demands unwavering resilience and determination. We don’t stop until we achieve our goals. People who thrive at Creyos are driven, curious, hardworking, and enthusiastic about scaling a company—along with having a good sense of humor. If this resonates with you, we’d love to hear from you!

We are looking for a senior-level professional to manage strategic relationships with major U.S. healthcare organizations. This role goes beyond traditional account management—it demands deep industry expertise, proven experience with enterprise-level client management (such as national health systems, integrated healthcare networks, and senior primary care organizations), and a strong understanding of the complexities of the U.S. healthcare system. This includes experience helping clients achieve their clinical and business objectives within value-based care, fee-for-service, and quality payment program models.

As an experienced Enterprise Account Manager, you’ll play both a strategic and hands-on role, guiding clients through implementation, ensuring adoption, and delivering measurable value to drive long-term success. Our ideal candidate is not only experienced but genuinely passionate about supporting health systems and helping them succeed.

This is a remote position based in the United States. The role includes travel, especially during the pilot or early stages of the customer lifecycle, to ensure seamless implementation and long-term client success.

What you will be doing:

As a senior member of the Creyos Customer Success Team you’ll report to the VP of Customer Success. You will: 

• Client Onboarding & Implementation: Lead a seamless transition from sales to account management, actively participating in final contract negotiations and overseeing implementation and training for enterprise clients.
• Strategic Account Management: Build and maintain multi-threaded relationships with clinical and executive stakeholders, ensuring client satisfaction, high utilization, and long-term partnerships. 
• Advocate for Clients: Serve as the primary point of contact for clients, managing communication, escalations, and cross-functional coordination to resolve challenges efficiently and deliver high-quality, strategic guidance, technical support, and educational resources to ensure success.
• Training & Development: Oversee the implementation and training process for new enterprise clients. Lead training sessions for clinical and non-clinical staff, equipping them to utilize Creyos products effectively with educational resources, expert professional guidance, and ongoing support. 
• Revenue Retention, Growth & Expansion: Meet and exceed utilization, retention, account expansion, and other key account management targets. Drive revenue growth by identifying opportunities for upselling, cross-selling, and expansion within accounts. Report and be accountable for updates to the senior leadership team. 
• Insight-Driven Decision-Making: Leverage data analytics to inform strategies, track progress, and refine approaches to evolving client needs. Maintain accurate revenue forecasts and management of key retention metrics in Salesforce. 
• Cross-Functional Collaboration: Partner with internal product, engineering, and marketing teams to accurately relay specific workflow and configuration needs and enablement requirements of your clients, working collaboratively to prioritize feature requests and new assets that support client objectives.
• Industry Expertise: Stay informed on industry trends, competitive landscape, and evolving needs to provide strategic guidance and drive account success.

The skills and experience you must have:

• Proven Experience in Healthcare Account Management: 10+ years experience in strategic account management, specifically managing large healthcare accounts (e.g. $500K+ USD).
• Complex Healthcare Implementation Expertise: Proven success managing large-scale, multi-site healthcare projects with intricate governance structures, multiple stakeholders, and measurable objectives.
• Industry Knowledge & Solution Expertise: Demonstrated understanding of healthcare trends, reimbursement models, and digital health solutions to position value and ROI effectively.
• Relationship Management & Consultative Selling: Demonstrated ability to build trusted relationships with clinical and executive leaders, understanding their unique needs and driving engagement.
• Strategic Account Planning & Collaboration: Adept at developing strategic account plans, coordinating with cross-functional teams, and ensuring successful implementation and renewals.
• Project Management: Demonstrated project management experience in overseeing complex initiatives from initiation through to successful delivery, including coordinating cross-functional teams, managing timelines, and ensuring client requirements are met.
• Data-Driven Decision Making: Strong ability to leverage data analytics and performance metrics to inform client implementation strategies, track progress, and refine approaches to meet evolving client needs.
• Training & Development: Experience in leading the training of both clinical and non-clinical staff within enterprise client organizations, ensuring they are proficient in utilizing Creyos products to drive optimal outcomes.
• Technical Aptitude: Familiarity with health technology integrations via platforms like Redox or directly with Electronic Health Record (EHR) systems. Knowledge of compliance requirements (e.g. HIPAA) and ability to comfortably liaise with technical teams on security and compliance audits. 
• Bonus: You have experience working with value-based care organizations and/or primary care providers in large health systems.

Additional information:

Creyos will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify our Talent Acquisition Manager directly and we will work with you to meet your needs.