Customer Operations Administrator

For 25 years, Stream Data Centers has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility. 

Stream Data Centers continues to set new standards for innovation, operational excellence, and sustainability in the data center industry, having provided premium data center services since 1999. Now, with 90% of its inventory leased to Fortune 100 customers, the company has acquired, developed and managed more than 27 data center projects nationally, while leadership has remained consistent for over two decades. 

From site selection to data center construction and operations, Stream develops wholesale colocation capacity and build-to-suit facilities for hyperscale and enterprise users in major markets across the United States. Additionally, Stream sources and develops low-risk land sites for optimum data center development and provides energy procurement services with a focus on reducing market risk and providing low-cost renewable energy options. 

Stream Data Centers is headquartered in Dallas, Texas and is the technical real estate affiliate of Stream Realty Partners, a full service commercial real estate investment, development and services company. With $8.8 billion in annual transactions and 1,400+ professionals in 17 core markets, Stream is one of the most successful commercial real estate firms in the nation. 

POSITION OVERVIEW

We are seeking a motivated and detail-oriented Customer Operations Administrator to join our dynamic team. In this role, you will be responsible for supporting the Director of Customer Operations and ensuring excellent service delivery to our customers. You will act as a liaison between our technical teams and customers, managing inquiries, resolving issues, and ensuring that our customers receive the highest level of support.

RESPONSIBILITIES

• Customer Support: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
• Onboarding and Training: Facilitate the onboarding process for new customers by providing training, creating and delivering resources, and ensuring a smooth transition from the construction phase to full operational setup and integration.
• Monthly/Quarterly Service Reporting: Review comprehensive reports on service performance, leveraging data from other teams to showcase Stream’s operational excellence.Prepare and deliver MBR/QBR Executive Summary to our Customer’s, ensuring that it aligns with our team’s “No Surprises” ethos. 
• Documentation: Maintain accurate records of customer interactions by attending customer and operations meetings, capturing customer feedback, operational updates, and any follow-up requirements, ensuring all relevant information is logged for future reference and compliance/ESG requirements.
• Overall Support: Take on ad-hoc projects as assigned, ensuring timely and efficient completion while meeting the Director of Customer Operation’s strategic objectives.
• Management Software: Act as the liaison for maintaining Wrike across the entire GAM team, closely monitoring deliverables, tracking progress, and ensuring timely completion of tasks and projects.
• Inter-Departmental Collaboration: Work closely with cross-functional teams, including technical support, sales, and facility management, to enhance the customer experience.
• Continuous Process Improvement: Vigilantly monitor and refine operational methodologies to maintain agility and efficacy in a constantly evolving landscape.
• Stakeholder Feedback: Foster clear and consistent communication channels with all stakeholders, both internal and external, fostering alignment and consensus on operational matters.
• Industry Engagement: Remain abreast of the latest industry developments and trends to ensure that Stream’s offerings remain well positioned to serve your client.

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in business, operations management, or a related field, or equivalent work experience.
• 2+ years of experience in customer service, project coordination, or operations in a data center or technology-driven environment.
• Strong organizational and multitasking skills with a focus on detail and accuracy.
• Proficiency in project management software (e.g., Wrike, Microsoft Project, or similar).
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional teams and manage multiple priorities.

PREFERRED QUALIFICATIONS

• 4+ years of experience in customer operations or account management in a data center, technology, or energy industry.
• Familiarity with lease administration and compliance documentation (e.g., certificates of insurance).
• Experience preparing and delivering executive summaries for MBR/QBR presentations.
• Proven track record of implementing process improvements and automation solutions.
• Advanced skills in Microsoft Office Suite and SharePoint administration.
• Familiarity with customer KPI tracking and reporting.

The pay range for this role is between $75,000- $95,000 (base). Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. Stream Data Centers offers annual bonus, benefits, flexible time off (vacation), 401k and a variety of other perks and benefits.

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Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

If you need any assistance or an accommodation throughout the interview process due to a disability, you may contact us at accommodations@stream-dc.com.