Customer Service Agent

As a Customer Service Agent, you will also collaborate with other teams within Corporatefy to identify and escalate product concerns, ensuring a seamless experience for our customers. If you thrive in an energetic atmosphere and enjoy problem-solving while building strong relationships, this is the position for you. We value teamwork, dedication, and a positive attitude, and we are looking for someone who will share our commitment to creating an exceptional customer experience that sets Corporatefy apart in the industry.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies to assist customers effectively.
• Resolve customer complaints and issues by identifying the root cause and implementing appropriate solutions.
• Document and maintain records of customer interactions in our database for future reference.
• Collaborate with cross-functional teams to address and escalate issues when necessary to improve customer satisfaction.
• Monitor customer feedback and actively suggest improvements to enhance service delivery.
• Participate in training sessions to continuously develop product knowledge and customer service skills.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong problem-solving abilities and critical thinking skills.
• Ability to handle high-stress situations calmly and effectively.
• Proficiency in using customer service software and Microsoft Office Suite.
• Flexibility to work various shifts, including evenings and weekends as needed.