Accounts Receivable Clerk

Are you passionate about delivering exceptional customer service while driving business success? As a key player on our Credit & Collections team, you’ll take charge of managing Jake’s Customer Portfolio, ensuring smooth operations within the Order-to-Cash (OTC) business cycle. Guided by our policies and procedures, you’ll have the opportunity to make a real impact by supporting business growth, safeguarding profitability, and keeping risk in check.

In this dynamic role, you’ll:

• Lead the setup of new customers, including reviewing terms to ensure seamless onboarding.
• Collaborate with internal teams and customers for proactive, results-driven collections and accurate payment processing.
• Take ownership of the formal collections process to maintain financial health.
• Track, analyze, and report on key performance indicators (KPIs) to keep our business thriving.

If you’re detail-oriented, results-driven, and eager to play a pivotal role in a fast-paced environment, we’d love to have you on board. Join us in shaping the future of Jake’s business success!

Key Performance Outcomes:

This position is responsible for customer account set up and collections with high quality, accuracy, and efficiency. Requires the ability to overcome obstacles by changing strategies, redirecting focus, and clearly defined follow-up to achieve company goals with a strong customer focus and diligence. This position is also responsible for updating and enforcement of the department’s policies and procedures.

Key Responsibilities:

The Credit & Collections Team Member will manage an assigned portfolio to ensure accurate setup, timely collection, and reporting is achieved. The Credit & Collections Team Member will also manage 3rd party collections. Additional responsibilities include, but are not limited to:

• Establish and maintain professional relationship with internal and external customers, serving as the primary contact between sales, customer service and finance in the collections process
• Actively and ongoing review and update Jake’s policies and procedures to identify any process deficiencies and to align with Jake’s benchmark collection goals & objectives to ensure delivery of a Higher Standard of Service to all
• Perform timely credit review of customer accounts, escalating marginal accounts to the Corporate Credit Manager for further review and decisioning
• Assist with month-end closing procedures for accounts receivable, including providing reconciliation details of assigned general ledger accounts related to credit & collections
• Escalate unresolved issues and communicate decisions
• Perform customer master data maintenance, including set up and update of customer accounts, eliminating duplicate accounts and validating assignments to proper hierarchies

Core Competencies

• Tenacity - Works to achieve goals despite barriers or difficulties; actively works to overcome obstacles by changing strategies, doubling efforts, using multiple approaches, and redirecting focus.
• Customer Focus - Making customers and their needs a primary focus of one’s actions, developing and sustaining productive internal & external customer relationships. Emphasizes the achievement of business results through structuring and executing work with the customer in mind. Manages difficult or emotional situations, responds promptly to needs, and solicits feedback for continuous improvement
• Follow-Up – acts, communicates time limits, gathers appropriate information, stays informed, and evaluates results
• Attention to Detail & Quality– Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks. Follows procedures, ensures high-quality output, takes action to correct quality problems or notifies others of quality issues as appropriate
• Technical Knowledge & Skills – achieved recognizable level of knowledge and skills applicable to credit, accounts receivable, and collections.

Be part of a collaborative and supportive environment where your skills and dedication are recognized and rewarded. Apply now to embark on an exciting journey with us!

OUR MISSION

We commit to glorifying God by providing superior quality, exceptional service, and creative solutions for our customers.

OUR VISION

As followers of Jesus, we will be a thriving family business, impacting lives and helping others achieve their goals.

OUR CORE VALUES

• Faith
• Customer-Focused
• Teamwork
• Integrity & Accountability
• Respect & Professionalism

Requirements

• High School diploma (or equivalent)
• 1-2 years of AR or AP (Accounts Payable) experience preffered, but not required
• Microsoft 365, AS400, & check deposit scanning experience preferred
• Familiarity with 3rd party scanning & payment systems a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & 6 Public Holidays)
• Short Term & Long-Term Disability
• Jake's Cares (Time off for Volunteer Hours)