Technical Writer

The Flooid Technical Writer works in an Agile environment as part of a multi-discipline team to create software documentation that reflects the software or system for the end users.  This includes both user-facing documentation, such as technical manuals and tutorials, and internal documentation, including product catalogs and configuration guides.

Requirements

You and the Role

This Flooid Technical Writer position has great flexibility and the opportunity to work on a global scale.  The primary duties of this role include:

• Create software documentation after thorough collaborations with subject matter experts and technical staff
• Write documentation for internal teams such as Project Managers and Solution Architects
• Convert complex documentation to easy language for multiple audiences
• Create product catalogs with screenshots and tutorials
• Exhibit technical accuracy in writing user documentation
• Update and adhere to in-house style guide
• Take existing and potential content and improve it

Skills and Experience

A successful Technical Writer at Flooid will be a pro-active self-starter with an eye for detail who collaborates effectively with team members to document functionality and usability.  The ideal candidate will have the following skills and experience:

• Advanced written communication skills focused on attention to detail, accuracy, and quality
• Strong technical awareness and the ability to understand the reasoning and implications of technical decisions
• Ability to write user-friendly, engaging copy about highly technical subjects
• Experience with product development and the software development life cycle preferred
• Strong analytical, problem solving, and critical thinking skills, with the confidence to ask questions when blocked
• Excellent interpersonal skills and the ability to build relationships with business stakeholders
• Excellent organizational and time management skills, with the ability to set priorities, handle multiple responsibilities, and meet deadlines
• Experience in a retail or hospitality environment desired

Benefits

Flooid is an innovative software technology company offering cutting edge retail and hospitality solutions to major global brands, from point of sale, mobile, online, social, and beyond, as well as solutions for Cloud and Managed Services, ensuring our retail partners have everything they need to make the sale.  Our customers’ needs are at the heart of what we do, and that focus has resulted in great historical success and an exciting strategy for where we are headed in the future.

Location: United States – Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio).  Because this role supports our global business, candidates must be based in the Eastern or Central Time Zones.

Hours: Full-Time – At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events.

Benefits: Benefits start on day one – medical, dental, vision, life, and disability coverage available; competitive salary; flexible PTO policy that allows for uncapped PTO; fully paid FMLA leave comparable to company-paid short-term disability coverage; 12 weeks of fully paid parental leave; 401(k) plan with company match

Applications: If you believe you have the skills and experience to succeed in this role, even if you do not meet 100% of the criteria, we encourage you to apply.  Research suggests that certain groups will apply for a role if they meet 60% of the position’s requirements, while others will only apply if they hit 100%.  We encourage applications from anyone with the skills, experience, and key attributes that will make you a great fit for the role and addition to the company.

Reasonable Accommodations: Work is performed in an office setting with frequent interruptions. This position requires the ability to sit or stand at a workstation for extended periods of time. The ability to communicate effectively in person, by phone, and on electronic devices is necessary to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Employer: Flooid is an Equal Employment Opportunity (EEO) Employer and complies with Title VII of the Civil Rights Act of 1964 and all other applicable federal, state, and local laws and regulations pertaining to EEO as well as subsequent guidelines established by the EEO Commission.