Parts and Service Representative

Join 1 Resource Group as a Parts and Service Representative and play a pivotal role in delivering outstanding customer service within our parts and service department. You will be the first point of contact for customers seeking assistance with their equipment parts and services. Your ability to communicate effectively and support our customers will be key to ensuring their satisfaction.

This full-time position offers a direct hire opportunity with an attractive benefits package, making it a desirable role for individuals who thrive in a customer-centric environment.

Key Responsibilities:

• Assist customers in identifying and ordering the correct parts and services for their equipment.
• Provide accurate information and handle inquiries regarding parts availability and specifications.
• Process customer orders and ensure timely fulfillment.
• Collaborate closely with technicians and parts staff to maintain efficient service operations.
• Resolve customer issues and concerns with a focus on customer satisfaction.
• Establish and maintain positive relationships with customers to encourage repeat business.

Requirements

Requirements:

• High school diploma or equivalent is required.
• Experience in customer service or sales is preferred.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational abilities.
• Proficient in using computers and relevant software.
• Able to multitask and thrive in a fast-paced environment.

Benefits

Full benefit package