Vetro Restaurant Maitre'D / Manager

Summary:

              This position is responsible for all aspects of Restaurant management, coordination, execution of private events, including supervision and coaching of the restaurant staff.  Maintaining the highest professional standards of excellence as outlined in our mission statement.  Work directly with General Managers of Russo’s On The Bay and Vetro Restaurant.

Essential Duties and Responsibilities:

• Oversees the Captain, Server, Bartender, hostess, matron, and coat check Job duties.
• Maintains A roster of full and part time service teams
• Maintains payroll budget for the above positions.
• Prepares server station floor plan daily 3pm Daily.
• Responsible for overall cleanliness and organization of restaurant FOH areas
• Attend and participate in weekly Vetro staff meeting prepare notes weekly
• Fields all customer complaints in restaurant and follows up
• Follow up phone calls to past guests who have not been in
• Oversees all holiday reservations and seating plans with Lead hostess
• Coordinates holiday decorations with facilities manager
• Develop systems, policies and procedures to create a more efficient and productive work place
• Assists in oversight of catered events as necessary or dictated by the schedule
• Closes the building using the daily closing checklist
• Ensure a safe and healthy work environment with a positive attitude towards the staff

Floor Management:

• Ensure proper table set ups daily including outdoor seating and Murano smoking sections
• Ensure proper set-up of guest areas (rugs, lighting, entryways etc.)
• Coordinate with Kitchen for staff meal 3:30pm Daily.
• Coordinates Staff briefing and shift update DAILY 4pm
• Greets each table
• Runs wine bottles for servers
• Assists in and ensures proper table and bar service
• Coordinates menu and specials in computer weekly with the kitchen
• Coordinates weekly briefing and updates
• Runs comps, voids and deposits for all servers

• Schedules FOH Training Sessions
• Review group reservation bills and confirms count with dinner sheets
• Tallies the nightly close out for restaurant and bars
• Closing of the entire building according to the daily close-out procedure
• Enters Time card transfer entries and tips Daily
• Ensures customer satisfaction while enhancing and sustaining online ratings for:

Opentable: a minimum rating of 4.6, Google: a minimum rating of 4.5, Yelp: a minimum rating of 4 stars, TripAdvisor: a

minimum rating of 4.5 dots.

• Compares Bottle wine sales to actual usage report
• Additional tasks as required

Requirements

• Minimum of 5 years working in a fine dining restaurant setting.
• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience as a Maitre’d, and/or knowledge of service standards.
• Effective, respectful, and clear communication skills to staff members, management and guests.
• Strong leadership and organizational skills, with the ability to motivate and inspire a diverse team
• Excellent communication, interpersonal, and conflict resolution skills
• Additional certifications (ServSafe, TiPS, etc.) (preferred)
• Flexibility to work weekdays, evenings, weekends, and holidays (required)

Salary: $75,000 to $85,000 annually, based on qualifications and experience

Availability: Wednesday through Sunday, covering weekends and holidays, with shifts lasting 8 or more hours.

Work Location: In person

Physical Requirements: This position generally requires extended hours, often involving standing or walking, with the ability to ascend and descend stairs throughout an entire shift of 8 or more hours.

Benefits

Paid Time Off per NYS Requirements; Pre-Tax Commuter Transit Benefit; Restaurant Discount; Gym Discount.