Remote-Customer Service Representative

Phoenix Consulting is seeking a dedicated and proactive Remote Customer Service Representative to join our dynamic team in the Information Technology and Services sector. As a leader in providing innovative solutions, we pride ourselves on delivering exceptional customer experiences and fostering long-term relationships with our clients. The ideal candidate will be working from the comfort of their home, managing customer inquiries, resolving issues, and acting as the first point of contact for our valued customers. Your role will be crucial in ensuring client satisfaction, maintaining the company's stellar reputation, and enhancing our customer service processes. In this position, you will engage with clients through various channels, provide timely and effective solutions to their problems, and contribute to our mission of delivering top-notch service. We value individuals who are passionate about technology, have strong communication skills, and are committed to continuous improvement. This is an exciting opportunity for someone looking to grow their career in a fast-paced environment while being part of a supportive and collaborative team. If you thrive in a remote working environment, are adept at handling diverse customer needs, and possess the drive to deliver quality service, we would love to hear from you and discuss how you can contribute to our success.

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues by identifying the problem and providing effective solutions.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Provide technical support and guidance to customers regarding our products and services.
• Collaborate with other departments to escalate issues and improve service delivery.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Participate in training and development programs to enhance product knowledge and customer service skills.

Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a customer service role, preferably in the IT or technology sector.
• Strong verbal and written communication skills in English; proficiency in additional languages is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with CRM systems and practices.
• Excellent problem-solving skills and a positive attitude towards helping customers.
• Access to a reliable internet connection and a quiet workspace free from distractions.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan