Front Desk Associate

Super Soccer Stars is looking to hire a full-time Front Desk Associate to join our team! We are looking for someone who genuinely loves working with children, athletics, and working with the community. As the Front Desk Associate, you will be responsible for the day-to-day front desk and office operations, customer service, facility management, scheduling, and communication at our Upper West Side, New York main office

This role will be working in the office from Saturday to Wednesday

Who We Are:

A diverse and committed group that values teamwork and creativity in a fast-paced environment. We are connected to the mission of what we do: providing the best children's program to all the families in the area and expanding to new communities daily.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain flawless communication with customers and prospective customers in person, on the phone, through text, and via email and foster relationships with clients, children, and partners to ensure positive customer service.
• Answer customer questions, relay program information, communicate schedule changes and updates, and offer guidance on program options and solutions.
• Assist with overall class management including; enrollment, withdrawing, or transferring from a class.
• Liaise with customers to receive feedback on the program and communicate with the management team. Handle all initial-level escalated issues swiftly to Super Soccer Stars standards and maximize customer service satisfaction.

• Ensure front desk security and completion of office opening and/or closing procedures.
• Manage customer service area including, supervision of the front desk and upkeep of promotional material.
• Greet customers with a warm, friendly attitude upon arrival at their classes
• Monitor office deliveries and general maintenance of physical space to keep it clean and organized.
• Ensure that the restrooms are properly maintained and restocked accordingly with toilet paper, paper towels, and soap products.
• Report any lateness or field problems to the Operations Team.
• Ensure fields have the signage & sandwich board is placed outside.
• Set up the table to issue marketing materials to families who are passing by.

• Marketing support includes but is not limited to, the distribution of flyers, participation in the events, promotional outreach for Soccer Stars programs/events, and partnering with local businesses to grow class enrollment.
• Assist with the upkeep of the facility by managing waste removal and maintaining cleanliness.

*Additional responsibilities within the field as required*

Work Hours (approx 35 to 40 hours/week)

• Saturday to Wednesday - 8:00 AM to 5:00 PM

Requirements

• Proven experience as a front desk representative, agent, or relevant position
• Strong communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Customer service orientation
• Personable, intelligent, hard-working, outgoing, and energetic
• Ability to work independently and proactively on projects and responsibilities
• Must consistently arrive on time and adhere to scheduled work hours.
• Organizational skills and the ability to work efficiently in a fast-paced environment
• High school diploma or equivalent
  

Preferred Education and Experience

• Experience with children, background in fitness a plus (athletics, sports, etc.)
• Associate's Degree/Bachelor's Degree a plus
• AED/CPR certification

Benefits

Pay: $18-$20 hourly, with commission and bonus opportunities