WFH Online Chat Support Specialist Fully Remote
Greater Clerity
Boston, massachusetts
Job Details
Full-time
Full Job Description
Overview: As an Online Chat Support Specialist at Greater Clerity, you will be a vital link between our customers and our services. Your role is to provide exceptional customer support through online chat, ensuring that our clients receive prompt assistance in a friendly and professional manner. This is a fully remote position open to applicants residing in the United States.
Key Responsibilities:
Engage with customers via online chat to address inquiries and resolve issues in real-time.
Provide information about our products and services, assisting customers in their decision-making processes.
Utilize CRM software to track interactions and customer feedback, ensuring a high level of service.
Escalate complex issues to appropriate departments when necessary, maintaining smooth communication.
Document and maintain records of customer interactions and transactions accurately.
Gather customer insights and relay feedback to management for continual improvement.
Contribute to the development of knowledge base articles to enhance customer self-service options.
Participate in team meetings and training sessions to improve service quality.
Uphold the company's values while maintaining confidentiality and data protection.
Requirements
Job Requirements:
High school diploma or equivalent required; additional education in customer service or related field is a plus.
Proven experience in customer support or online chat roles preferred.
Excellent written communication skills and a friendly, customer-centric attitude.
Strong problem-solving abilities and the capacity to handle challenging situations with grace.
Familiarity with CRM systems and online chat software.
Ability to work independently and manage time effectively.
Ability to learn quickly and apply new information to improve performance.
Prior experience in technical support or a healthcare background is a bonus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Work From Home