Director of Operations

Key Responsibilities:

Operational Leadership:

• Develop and implement efficient systems and cost-effective processes to enhance operational success.
• Oversee operational budgets, ensuring financial goals are met or exceeded.

Team Leadership and Development:

• Lead, mentor, and develop a team of Facility Service Managers (FSMs).
• Conduct biweekly ride-alongs with FSMs to ensure adherence to operational standards and foster skill development.
• Identify training needs and coordinate off-site training sessions as required.
• Implement and monitor individual performance scorecards.

Client and Vendor Relationship Management:

• Build and maintain relationships with clients to achieve a client retention rate above 90%.
• Manage and grow key accounts, including negotiating terms and ensuring satisfaction.
• Develop partnerships with vendors and Independent Contractors (ICs) to align with scope requirements.

Collaboration and Cross-Selling:

• Partner with sales and commercial building teams to identify growth opportunities and drive non-janitorial services.
• Actively promote cross-functional collaboration and innovation.

Strategic Planning and Performance Monitoring:

• Establish key performance indicators (KPIs) to measure success in operational, financial, and client management areas.
• Conduct weekly team meetings to review progress, address challenges, and boost morale.

Core Values:

• Celebrate Success: Recognize team achievements to foster morale.
• Play to Win: Cultivate a competitive yet collaborative environment.
• Protect the Culture: Lead with integrity and uphold company values.
• Do the Right Thing: Commit to honesty and ethical decision-making.
• Improve Every Day: Encourage continuous personal and professional growth.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 5+ years in operations or account management leadership.
• Proficient in Microsoft Office Suite and CRM systems.
• Demonstrated ability to coach, mentor, and lead cross-functional teams effectively.
• Exceptional communication, problem-solving, and decision-making skills.
• Preferred Certifications:
• CPSP (Certified Professional Salesperson): Enhances strategic account management skills.
• SAMA (Strategic Account Management Association): Focuses on relationship management for key accounts.

Requirements

Physical Demands and Work Environment:

• Ability to travel within the market up to 50%.
• Occasional exposure to outdoor elements or physical activity.

Benefits

• Competitive salary with comprehensive benefits.

• Opportunities for professional growth and advancement.
• A supportive, innovative team environment.