Customer Service Representative

Crisis Nursery is dedicated to providing a safe and nurturing environment for children in crisis situations. We are currently seeking a compassionate and motivated Customer Service Representative to join our team. In this pivotal role, you will be the first point of contact for families and community members seeking our services. You will handle inquiries, provide information about our programs, and assist families in accessing the support they need. This position is vital in ensuring that our clients feel welcomed and understood during their time of need. As a Customer Service Representative, you will work closely with our staff to maintain a positive environment while effectively communicating the mission of Crisis Nursery to the community. You will also contribute to our outreach efforts, assisting in creating awareness about the critical services we offer. We are looking for someone who is not only detail-oriented and organized but also empathetic and resourceful, as your interactions will make a significant impact on those reaching out for help. Join us in making a difference in the lives of children and families by providing outstanding customer service and support. Your role will be instrumental in fostering trust and connection within our community, helping us to fulfill our mission every day.

Responsibilities

• Serve as the first point of contact, addressing inquiries from families and the community regarding our services.
• Provide accurate information about programs and resources to assist families effectively.
• Handle phone calls, emails, and in-person inquiries with compassion and professionalism.
• Maintain detailed records of inquiries and services provided for follow-up and reporting purposes.
• Collaborate with staff to ensure seamless referral to appropriate programs and services.
• Assist in the development of outreach materials to promote our services within the community.
• Participate in training and professional development opportunities to enhance customer service skills.

Requirements

• High school diploma or equivalent; a degree in social work, communications, or a related field is preferred.
• Proven experience in customer service or a related field, ideally within a nonprofit or social services setting.
• Strong communication skills, both verbal and written, with a focus on empathy and understanding.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficient in using computer systems, databases, and office software applications.
• A genuine passion for service, a strong desire to help families in crisis, and an understanding of community resources.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan