IT/ Helpdesk Tech Support

Would you like to work for the #1 Home Builder in Idaho? CBH Homes has also been ranked as a Best Place to Work in Idaho for over 11 years. Are you organized, self-motivated, tech-savvy, and comfortable working in a fast-paced homebuilding environment?

We are looking for a qualified IT Technician to assist our IT Department. To succeed in this role, this person needs to have knowledge of computer software, hardware, various internet applications, networks, and operating systems. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Responsibilities

• Work with IT team to handle all IT help desk requests, follow up to ensure complete
• Report on/track requests for trends/recurring issues that need to be resolved
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Set up/Manage Network users
• Identify computer or network equipment shortages and place orders
• Review / Approve printer, cell phone, related IT contracts and Invoices
• Maintain Hardware Inventory per company/user (including printers, computers, cell phones)
• Keep hardware in IT area organized

Requirements

• Hours are 8:00 am to 5:00 pm, Monday through Friday
• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles

Benefits

• Quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Retirement Plans
• Paid Time Off
• Quarterly Growth Reviews