Account Manager

Culture rules at Delta Dental. It's key to our becoming the leading dental benefits carrier in the state, reaching over 500,000 Idahoans with our dental plans and community outreach programs. We're small on ego and big on grins. You'll see us involved in community events and "Did you make someone smile today?" on our To-Do lists. Our employees have the opportunity to make a difference in people's lives while working in an environment full of challenge, collaboration, flexibility, and industry-leading growth potential. Join our team committed to better oral health for all Idahoans.

The Account Manager is responsible for providing direct territory support to the Sales Account Executive by fostering relationships with brokers, overseeing client accounts to ensure their needs are met, collaborating with internal teams to deliver customized insurance solutions, and supporting strategies to win and retain groups for extended relationships with DDID.

Essential Functions:

• The Account Manager is a blended role, focused primarily on assigned account retention duties in the mid and large group segments (experience-rated and self-funded groups, typically with 100+ employees), while also contributing direct strategic support to their geographic Sales Account Executive.
• Develop and maintain relationships with groups and producers, maintain a cadence of communication to ensure client satisfaction, and promote ongoing contract renewal.
• Promote dental and oral wellness programs to groups and eligible employees with the goal of increasing plan participation.
• Prepare renewal options on an annual basis, working with underwriting as necessary and offering recommendations to clients based on analysis of clients’ insurance needs.
• Prepare, explain, and review renewal presentations and annual stewardship meetings as requested, including reports, with existing client groups and associated brokers.
• Deliver excellent customer service through routine group visits, attending benefit fairs, and responding to queries and concerns regarding group clients.
• Maintain detailed knowledge of new and existing DDID and competitor products. Ensure credibility with clients by remaining informed regarding industry information, new product information, legislative changes, coverages, and technology.
• Work with leadership to research, compile, and report recurring data on market landscape and competitive positioning.
• Participate in business-aligned community organizations and events to network and support our Delta Dental of Idaho brand promise.
• Demonstrates a commitment to the organization’s core values, code of ethics, and compliance/security standards.
• Other duties as assigned.

Requirements

Knowledge, Skills, and Abilities

• Bachelor’s degree and a minimum of 5 years’ experience in the health insurance industry in a sales or account management role, or equivalent combination of education and experience.
• Strong understanding of the dental benefits marketplace, dental plans, and products.
• Ability to read, analyze, and interpret general business publications, communicate effectively through business correspondence, and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Results-oriented, with a strong focus on achieving sales targets and business objectives.
• Must possess or obtain an Idaho producer license in Health & Disability through the state insurance exam within 30 days of employment.
• Competency in Microsoft Office – Word, Excel, Outlook and PowerPoint
• Ability to travel as required.

Physical and Mental Requirements

• Sitting/Standing (alternatively) continuously
• Keyboard Use/Repetitive Hand motion continuously
• Skill/ability related to comprehension, organization, reasoning/decision-making and communication appropriate to position/level 

Benefits

Delta Dental of Idaho offers a competitive benefits plan for eligible staff, including:

• Medical, dental, and vision
• 401K with up to 6% company contribution
• Generous PTO and up to 9 paid holidays
• Community Service time to volunteer in your community
• Hybrid schedule, with as few as 2 days in office per month after initial training phase
• Tuition and continuing education reimbursement
• Casual dress code
• ...and more!

Our Culture

DDID seeks to provide a positive workplace where employees are treated with respect and all are accountable for living our values and Code of Ethics while empowered to help the organization succeed in achieving its mission and vision.