Operations Specialist

Location: Los Angeles, CA

Salary: $24.04 per hour, non-exempt

Organization Overview 

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. 

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be part of a team effecting profound change and who have fun doing it.

Department Summary

Brilliant Corners has elevated our Operations Team within the Los Angeles Flexible Housing Subsidy Pool (FHSP) to a division within Housing Services. The division will support fiscal intermediary and contracting work across our portfolios.

The Program Operations team currently serves with payment processing of monthly rental subsidies, utilities, move-in assistance, and other client assistance. Additionally, the Program Operations team will improve workflows for rent collection (where relevant), unit closeouts, and recertifications. The team will collaborate with the Data & Technology team, Finance team, and Program Directors to standardize payment processing, program reporting and invoicing, rent roll integration between our programmatic and financial management systems (Salesforce and Intacct), and other automations and process improvements. The team sits at the intersection of program implementation, data, and finance—and always embodies Brilliant Corners’ “customer service approach” with both internal and external stakeholders.

Position Summary

The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operation Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary. Below is a brief overview of each of the teams in the Operations Department.

Position Responsibilities

Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.

HPU/Contracts and Grants Team -This team processes a variety of client related payment requests to support clients in retaining their housing a well as processing various invoices relating to our contracts. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.

Move-In Assistance Team – This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners.

Applications & Closeout Team – This team processes client applications for the FHSP program ensuring that all data is correct and support case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on salesforce and entering AR into Intacct, responding promptly to funders and venders, and providing on-going reporting to partners.

Requirements

Professional Experience

• 1+ years’ experience in a non-profit setting preferred but not required

Knowledge, Skills, and Abilities

• Intacct software experience preferred but not required
• Salesforce/CRM software and/or database experience preferred but not required
• Intermediate-level familiarity with Microsoft Word and Excel required
• Strong communication skills with effective messaging and strong follow up
• Able to work in collaboration with team, internal and external departments as needed
• Data and metric drive, comfortable around numbers
• Process driven
• Strong attention to detail
• Ability to understand, retain and apply program policies to role

Core Competencies 

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect. 
• Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. 
• Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. 

Organizational Values 

• Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.  
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.  
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. 

Physical Requirements 

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. 

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. 

Benefits

• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Wellness Resources 
• Hybrid Work