LA Flagship Store & Community Manager - Ethical Fashion

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London, New York City and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of 120 people currently located between the UK & US. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

Our retail spaces are a convergence of our mission, purpose and values and they are where the brand truly comes to life, and we are excited to be recruiting an experienced LA Community & Store Manager to lead the team at our flagship location on Melrose Avenue in West Hollywood.

Wolf & Badger retail locations operate in a unique way; the successful candidate for this position will play an instrumental role in continuing to grow our reach and reputation in the California market through retail, events, activations, influencer relationship building, personal styling, VIP clienteling and more. From hiring and managing a team, hosting in-store events with our community of brands and Tastemakers, creating staff style content for social, building partnerships with other independent businesses and providing a space for people to visit, discover and feel at ease – no two days will ever look the same!

What you will do:

• Personify our mission and values, be a brand ambassador in everything you do and ensure that you and your team deliver a world class in-store experience for our diverse community of brands, shoppers, press and influencers
• Work collaboratively with our marketing and brand partnership teams, as well as external agencies, to create memorable in-store events and activations, including supporting with the planning and delivery of launches and other events
• Recruit, train and develop new retail team members and oversee the scheduling of rotas, manage annual leave and regulate the incentives and commission structure for your team.
• Support with the creation of regular social media content, working closely with our press, celebrity and influencer community through styling and loans
• Drive the ideation and delivery of other ad hoc marketing and partnership activities in the store and elsewhere across Los Angeles
• Take overall day-to-day as well as strategic responsibility for the ongoing success of the store as a retail location, including the setting and tracking of retail sales targets, and motivating the team to help drive sales and meet KPI targets
• Build relationships with the independent brands represented in-store to help ensure you and the team are well trained with detailed product knowledge
• Provide your team with regular coaching on customer experience and operational best practices to help create a great environment for shoppers and the community
• Operationally manage regular rotations of stock to ensure seamless receipt and delivery of products, handling delivery notes and overseeing stock management, and ensuring the store maintains exceptional visual merchandising standards.

Requirements

• 3+ years in management at a store, events space, showroom or similar business
• Additional experience working shop-floor retail and knowledge of retail operations
• Well versed in leading and managing people, including hiring and training of staff
• Keen interest in fashion, sustainability and independent design
• Enjoy meeting and engaging with people and building personal relationships
• Experience shooting and featuring in social media content, and comfortable doing so
• Self-motivated, highly organized and versatile, with a sleeves-rolled-up attitude
• Thrive as part of a team and able to inspire, motivate and coach others
• Desire to work in an entrepreneurial and fast-growth international business
• Flexibility to work irregular hours when required, including weekends and occasional evenings for events or other activations

Benefits

• Salary of $75k-$85k dependent on skills and experience, plus commission/bonus and performance-based reward
• Generous health insurance contribution with choice of plans
• Significant vacation/PTO allotment
• 401k with employer match
• Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
• Subscription to yulife health and wellbeing app
• Excellent career opportunities in our rapidly growing international business
• Paid 'pet-ernity' and heartbreak leave
• Staff discount across Wolf & Badger, in-store and online.

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.