Customer Success Manager in Virginia

Job Title: Customer Success Manager

Department: Customer Success

Position: Full-time

Job Summary

IPConfigure is seeking a Customer Success Manager (CSM) who will be the primary point of contact for customers post-sale, serving as their trusted advisor and ensuring customer satisfaction and retention. The ideal candidate will leverage analytical skills and customer insights to help improve customer experiences and advise on product implementation and optimization. In this role, you will analyze customer data, engage with clients to understand their needs and promote the successful use of our video surveillance solutions.

Duties/Responsibilities

• Serve as the primary point of contact for customers throughout their post-sales lifecycle; ensuring they receive the value expected from IPConfigure's products.
• Conduct regular check-ins and strategy sessions...

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base...

Join a Growing Technology Team and an Awesome Customer Community!

Do you...

• Love leading a team of dynamic technical customer support professionals?
• See your own success as a reflection of the achievements of those around you?
• Feel a sense of pride when your customers are successful using your software?
• Enjoy simplifying complex concepts?
• Love being hands-on with software, even if you're not programming it?
• Excel at planning your day, tracking your work, and delivering on your promises?

If you are motivated by managing a diverse team, delighting customers and making a difference, we want to talk to you!

About the Role

This is a position for a technically savvy people manager. Your job will be to manage our Customer Support Team for LearningBuilder, our industry-leading credentialing management platform. You will lead a team of Customer Support Analysts, Specialists, Leads, and Consultants....

Join a Growing Technology Team and an Awesome Customer Community!

Do you...

• Love leading a team dynamic technical customer support professionals?
• Feel a sense of pride when your customers are successful using your software?
• Enjoy simplifying complex concepts?
• Love being hands-on with software, even if you're not programming it?
• Excel at planning your day, tracking your work, and delivering on your promises?

If you are motivated by managing a diverse team, delighting customers and being a leader of a dedicated team, we want to talk to you!

About the Role

We are a fast-growing technology firm based in Arlington, VA, and we are on the hunt for a driven Manager for our Customer Success Team. In this role, you will manage a team of technical support professionals, ensuring unparalleled support for our product users. You’ll not only master LearningBuilder, but you’ll foster collaboration across...