Production Support

Job Title: Production Support Engineer
Location: Washington, DC
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm, delivering tailored solutions to businesses and individuals since 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our consulting expertise spans system administration, cybersecurity, networking, and IT operations, empowering clients to achieve their technology goals. With a client-focused approach, we also offer online training and job placements to build long-term IT success.

Job Overview:
We are seeking a skilled Production Support Engineer to provide operations and maintenance (O&M) support for critical enterprise applications, infrastructure, platforms, and network services. This role is crucial for ensuring the stability...

I am looking for a top notch product support engineer to join our security product engineering team.

Goal: Have someone in the security engineering team that can front support and customers. Security products are technically complex and we find that our product managers and top notch engineers end up doing support even for problems that don't require code changes.

What we need:

• a seasoned engineer that can be customer facing, front support and with exceptional communication skills. Exceptional communication skills are a must - I don't want to come in and save the day because this individual said something stupid like "it's working as designed" or "it can't be fixed".
• Background in software development - must have done coding at some point. This is important - because one needs to be able to dive into code and have good debugging skills
• Experience with one or more security products - phishing defense, AV,...

Product Support Manager (0038)

OCT Consulting, LLC is an SBA-certified, 8(a) small business management and technology consulting firm supporting Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology.

Responsibilities and Duties

OCT currently has an opening for a Product Support Manager to work with our federal client, the Defense Counterintelligence and Security Agency (DCSA) Assistant Program Executive Office (APEO) for Acquisition (APEO-A). This position reports to the Program Manager performing Systems Engineering and Technical Engineering (SETA): Support Services. This is a funded position beginning on March 1, 2025, and seeks immediate fill.

Day-to-day responsibilities will include:

● Support the DCSA APEO-A in providing Product Support services...

The Service and Support Trainer is responsible for training field technicians and support agents on current, future, and legacy product lines and providing job skill training. The Service and Support Trainer will be responsible for developing and adhering to department training documentation standards in collaboration with peers and supervisor(s). Works with other departments to continue learning about products to maintain status as an SME and provide up to date product training to the service and support teams.

·         Provides training in product installation, programming, service, and troubleshooting.

·         Provides training in policy, procedure, and documentation standards.

·         Proactively maintains knowledge on current, and future products, and software.

·        ...

We're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. IntelliShift provides these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions every day.

The Director of Product Support is a key member of the Customer Experience team. The ideal candidate will be a IntelliShift product expert that can lead the Product Support team, which is comprised of Tier I and Tier II Product Support representatives. This position requires a strong technical background as well as customer facing and interpersonal skills to manage the activities as outlined and to...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts Inc. (ITC) seeks an Engagement and Product Support Coordinator to support ITC and our VA customers. VHIE Engagement and Product Support Coordinator endorses the adoption of VHIE products at 18 Veterans Integrated Service Networks (VISNs) and 160+ VAMCs and associated community-based...

Vasion is looking for a Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

POSITION SUMMARY

The Product Support Engineer, Tier 1, is the first point of contact for internal, customer, reseller, and partner support. The selected candidate is responsible for addressing and resolving basic product-related issues and escalating more complex cases as needed. The Tier 1 Product Support Engineer must communicate technical information effectively to non-technical users and maintain strong relationships. This position reports to the Product Support...

Spectrum is hiring for a Production Support Specialist to support our customer at Lackland AFB, TX.

Key Roles and Responsibilities

• Provide support for Force Protection Security equipment deployed worldwide.
• Perform inventory of incoming and outgoing repair items to ensure correct items are shipped and received to/from repair vendors, end users, and Government storage functions.
• Physically move equipment with a forklift, for which they must be professionally trained and licensed. A 60-day grace period to obtain the required license is permitted.
• Clean soiled equipment received from forward deployed locations using compressed air or a pressure washer prior to placing it into repair lines.
• Comply with all safety training and equipment requirements. In addition to deliverable reports, support personnel are required to input data to Government produced reports, data systems, and briefings.
...

About Us

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put,

We want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?

We are seeking a skilled Production Support Analyst with strong technical support and SRE capabilities to bridge the gap between our R&D team and US operations. This role combines technical support expertise with infrastructure monitoring and optimization, ensuring our systems maintain peak performance while delivering exceptional customer support.

Who are you?

You are a...

Vasion is looking for a Product Support Engineer, Tier 2 that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

Note: This position is located in St. George or Lehi, Utah. Hybrid may be considered for the right candidate.

POSITION SUMMARY

The Product Support Engineer, Tier 2 is the primary technical resource for internal, customer, reseller, and partner support. The selected candidate is responsible for identifying, troubleshooting, and resolving issues that are either directly or indirectly related to the product. Thus, the support engineer must be able to...

Product Support Specialist - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

• Strong knowledge with reading electrical and mechanical schematics

• Handling emails, including inquiries about part numbers and technical questions.

• Managing parts, ensuring accurate identification, and timely delivery.

• Locating drawings and identifying correct parts for customers.

• Diagnosing and troubleshooting fault codes.

• Reading wiring schematics and contacting engineers for further diagnostics.

• Following up with dealers to ensure timely and accurate resolution of issues.

• Conducting team meetings to discuss ongoing issues, share...

About DataVisor:

DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world to protect them from the ever-increasing risk of fraud. These companies include FedEx, SoFi, Affirm, Synchrony Financial, Western Union, Booking.com, and Sony. 

DataVisor holds a rich portfolio of AI-powered SaaS products, such as Risk Platform, dEdge SDK, Unsupervised Machine Learning modeling platform, Case Management and Knowledge Graph. Our award-winning software is powered by a team of world-class experts in fraud prevention, big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!

Job Summary:

As a Sr. Product Support Engineer, you will provide product and...

ABOUT ORGANOX:

OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. We are a commercial stage organ technology company, spun out of the University of Oxford in 2008, committed to improving transplantation outcomes throughout the world. The company’s first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has been used to support more than 4,000 liver transplant operations globally, optimizing the use of donated organs by enabling assessment of the quality of livers as well as longer preservation durations.  As part of our ongoing expansion, we seek a Product Support Engineer to join our team.

POSITION SUMMARY:

The Product Support Engineer-North America will be primarily responsible for the on-site service and repair of complex electro-mechanical medical...

About Us:  

In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.  

As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. 

Our commitment to solving the world’s...

The Company

Halo Industries has developed breakthrough technology to revolutionize a decades-old semiconductor material slicing process. Our laser-based solution minimizes waste, enhances material cost efficiency, and drives innovations across high-growth markets, including automotive, telecommunications, and power electronics. Founded in 2014 at Stanford University, Halo received significant funding in 2024, paving the way for rapid expansion, strategic customer engagement, and the launch of volume manufacturing.

The Opportunity

As the Production Planning & Operations Support Manager at Halo Industries, you will play a critical role in advancing our manufacturing capabilities and operational readiness. This position focuses on hands-on production planning, supply chain management, safety, and operations support to ensure efficient, high-quality output on Halo’s pilot and volume...

Tablet Command is seeking an experienced Product Support Specialist in the west coast region (other than California) to join our team. This role is a pre-sales and post-sales support role that bridges the gap between our technical solutions and fire service expertise. The ideal candidates will combine deep fire service knowledge with technical proficiency in Tablet Command's product offering.

Company Overview

Tablet Command is an enterprise SaaS company founded in 2012 by firefighters for firefighters and is the leading mobile incident command and response solution for fire departments across the U.S. The software increases situational awareness, speeds incident response, streamlines incident management, and improves firefighter accountability. Tablet Command has over 700 customers amongst 120 accounts in North America and Canada, including some of the country's largest metros and 911 centers.

Position...