Principal Service Operations Engineer

The Flooid Principal Service Operations Engineer ensures customers receive the right level of service by maintaining, improving, visualizing, troubleshooting, and delivering technical cloud environments for our highest profile clients. As the technical lead for the Operations team, you will collaborate with teams from across the business to ensure that customer systems are performant, reliable, resilient, and secure, even during periods of rapid change.

Requirements

You and the Role

The Principal Service Operations Engineer at Flooid is the technical SME on cloud environments and related operations. While this is an individual contributor role, the ideal candidate will guide and develop the team’s technical skills and drive best practice. Primary duties include:

• Leading the way for complex technical activities such as incidents, deployments, problems, DR failovers, and similar complex changes with both a...

The Principal Service Operations Engineer at Flooid maintains, improves, visualizes, troubleshoots, and delivers technical cloud environments for our highest profile customers. As a Principal, your focus will be on the process and technology of delivering our SaaS offering.

You will collaborate with teams from across the business to ensure that customer systems are performant, reliable, and resilient during periods of going live, normal operations, and during periods of change. This is an individual contribution role, but due to your technical knowledge, you will be expected to guide and develop the team’s technical skills and drive best practice. The skill set sought is a combination of site reliability engineering plus operation expertise.

Requirements

Role and Responsibilities

This position has great flexibility and the opportunity to work on a global scale. The primary duties of this role include:

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