Platform Support Engineer

ZeroFox seeks a Platform Engineer to build and deploy platform configurations for our customers while working in tandem with Threat Analysts, Account Management and Technology teams to see issues to resolution. The Platform Engineer will be dedicated to delivering the best in customer platform configuration and service to all of our platform customers and internal business users. In this role, they will take customers through configuration of the ZeroFox platform, working directly with clients to bridge the gap between their business and technical requirements.

The Platform Engineer will be responsible for clearly articulating customer business and technical requirements. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFOX SaaS platform.

As a high-touch, high-value services organization we need team members who are great with customer- facing...