Microsoft D365 F&O Managed Services Team Lead

As a Managed Services D365 F&O Team Lead you will have...

• Experience overseeing the delivery of high-quality support and service to our clients
• Experience in leading a team of experts, ensuring operational excellence, and driving continuous improvement initiates to enhance client satisfaction
• Experience leading, mentoring, and developing a team of D365 support specialists
• Experience ensuring optimal allocation of resources within the team to balance workloads and meet client demands
• Act as the primary point of contact for clients, ensuring their needs are met and expectations exceeded through effective communication and relationship management.
• Expertise in handling escalations effectively by coordinating with stakeholders to resolve complex issues promptly
• Ability to oversee delivery of managed services, adherence to SLA's, quality standards, and best practices
• Ability to identify...