Manager of Customer Success Management

This position is available immediately offering competitive pay based on skill level and experience.

We are an established IT Consulting company and MSP in business for 20 years. We provide technical support, integrations, and consulting services to commercial industry, and we are looking for a Client Advocate who is willing and motivated to learn and grow within the organization. This individual must be very organized and personable with a great attitude, be able to work well in a team environment, and genuinely care about meeting customer needs. Excellent work ethic combined with consistent performance, reliability and attendance are top priorities.

This position focuses on interfacing with our loyal clients, building rapport and assuring that their needs are being met. You could say that this position spans from being a Customer Service Representative to Project Management, with a small amount of Sales mindset built in.

This role requires at least an entry...

Who We Are

Open Up Resources is a non-profit publisher in pursuit of delivering equitable learning experiences for all students. 

We provide educators the tools to transform their classrooms into communities of student achievement and education equity. 

We achieve this by providing educators best in class, research-based Pre K-12 curricula and professional learning so they may support every student’s academic success and create in-class experiences that celebrate, honor, and empower all students with a keen focus on historically excluded student populations. 

The Role

The K-12 Customer Success Manager is responsible for working with district and instructional leadership teams in building relationships, understanding district implementations and successes/challenges, with the intent to retain their business while providing exceptional customer service. You will promote, present, and secure district adoptions of...

** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.**

Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we’ve become known for innovative devices which pair timeless design and advanced sensing capabilities. Our award-winning ecosystem includes the world’s first activity tracking analog wristwatch, an advanced sleep-tracking mat, and medically accurate devices for precise and effortless blood pressure and body temperature monitoring. Our mission is to bring the power of health and activity data into your everyday life, so you can stick around longer for your loved ones.

Today, our products power a diverse and growing set of health programs, centered on disease prevention and promoting healthy habits. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate,...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.

Requirements

About Us:

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in,...

Agency Services, a marketing and advertising company specializing in lead generation and digital marketing, is seeking a Customer Success Manager to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our clients using our digital marketing agency app.

As the Customer Success Manager, you will be the main point of contact for our clients, providing support, guidance, and training as they navigate and utilize our web application. You will work closely with clients to understand their unique needs and business goals, and you will be responsible for developing and implementing strategies to help them maximize the value and effectiveness of our lead generation solution.

Your primary focus will be on ensuring client retention and driving customer satisfaction. You will work collaboratively with our sales, marketing, and development teams to address client needs, resolve issues, and provide recommendations for product enhancements...

Keeper is hiring a driven, bilingual Customer Success Manager to join a high producing team within our B2B sales division. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About Keeper Security

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches,...

Job Description

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, an international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on!

The role you’ll play

We are looking for a Customer Success Manager to join our Customer Success team in Atlanta.

Reporting to the Customer Success Director, you will be the portfolio owner of middle-sized and large accounts from a big variety of industries, and you will have the full overview and responsibility of the customers and the budget. With the right support you will need to understand the customer’s organization, build relationships with several high profile stakeholders, and help...

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.

Our team-defined values guide how we show up for each other, for our partners, and for our customers:

• We succeed together
• We embrace progress
• We care big
• We create space

To join our remote-first, engage from anywhere team, visit getcaret.com/careers.

Job Overview: This is a REMOTE position with hiring focused solely on the Eastern US Region

We are seeking an experienced, passionate, and results-oriented Customer Success Manager to join the HotDocs team! 

The successful candidate will be responsible for building and maintaining strong...

Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.

As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.

This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the...

The Customer Success Management team within our Revenue organization is dedicated to making our customers successful with Indeavor’s core products and services throughout the customer journey. 

The Customer Success Manager – Manufacturing Excellence (CSM) will join the team as a subject matter expert with a wealth of knowledge in the manufacturing industry and brings that experience into their daily interactions/engagement with both external customers and internal resources/initiatives.  He/she has worked and/or consulted within a manufacturing facility and is very familiar with labor scheduling practices as well as operational KPIs that drive efficiency for production operations.  

A Customer Success Manager proactively works with their customer portfolio, developing an account strategy based around the following key pillars:

• Realize Value: Have a Success Plan for each account outlining...

Who We Are

Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since and remain proudly independent, self-funded, and profitable. We’re a team of 50 working 100% remotely, and you’ll be partnering with team members based globally, including Australia, Mexico, Italy, Nigeria, Canada, and the USA.

Hear what our team has to say by browsing our blog or reading our Glassdoor reviews. Check out what our customers think of Float from our G2 reviews.

We’re on a scale-up journey, seeking people who thrive in this stage, given the autonomy and the opportunity to do the best work of their career.

Why We’re Hiring For This Role

Mid-market teams (101 to 1,000 people) are our fastest-growing customer segment, and we’re the leading solution to serve their resource planning needs. We’re fortunate to have a product that our customers love, find easy and intuitive to use, and...

Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics 

As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs 

What you will do at Skan:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and...

Customer Success Managers serve attorney and consumer customers through various channels and are responsible for working directly with team members and customers to ensure their needs are met by providing a superior customer experience.

Creating a fun, dynamic environment where everyone is welcomed and valued is key. As a collaborative business partner who actively listens to the needs of the team, you'll encourage constant learning to help deliver an improved customer and team member experience.

Lastly, you'll be a brand ambassador who embraces the LegalMatch vision, values, & goals by demonstrating on a daily basis the connectedness of the frontline to the overarching mission of the company.

This position is in-office in Reno, NV.

This position reports directly to the Director of Customer Service.

• Coaches and develops a positive and productive work environment and builds relationships with both internal and external...

Grab your cape, become a SuperHyro!

Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions. 

What Are We Looking For?

We are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success team.  In this role, you will work to ensure the success and satisfaction of our Enterprise customers by building and maintaining strong customer relationships, leveraging a forward-thinking mindset, data-driven decision-making, collaboration across departments, and a focus on...

Join the Kahoot! team as a Customer Success Manager and be part of our mission to make learning awesome! As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our valued customers

The Customer Success Manager reports to the Team lead Customer Success and will work with amazing colleagues at our office based in Austin, Texas, USA.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 9 billion participants (non-unique) in...

Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo’s strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the customer portfolio and ensure successful partnership with customers.

Responsibilities:

• Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products.
• Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
• Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values
• Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution
• Perform active Account Mining by expanding...

Company:

DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of deep learning and AI to some of the largest and fastest growing customer service operations in the world. We’re a dedicated team of conscientious people committed to improving customer service through AI and deep integrations. Our team is largely remote with colleagues based in the UK, US, Canada, and Europe.

We’re looking for an experienced Customer Success Manager who is excited by the opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. 

Role:

Customer Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and...

About the role

Screencastify is seeking a Customer Success Manager I to support our tier 3 customers and help them maximize results with our product. As a CSM I, you will have the chance to learn about Customer Success and be developed along the Customer Success Manager career path trajectory. We’re looking for natural relationship builders and team players that are passionate about technology, customer relationships, and efficiency.

Why is this role special?

1. You'll help our customers improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now.
2. You get to have a massive impact. You’ll be joining a fantastic team and helping grow the Success function at Screencastify. You’ll have plenty of guidance and support from leadership...

Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers’ return on investment, and facilitate strong customer retention and growth across our portfolio of products.

We are currently hiring out of the following office locations:

• Cherry Hill, NJ
• Downers Grove, IL

This role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to one of these office locations, even if you plan to request a work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite.

Corcentric Customer Success is a team of fierce customer advocates relentlessly...

MessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providing a solution that gives marketers complete control over their multi-channel programs through advanced technology. Our product is solving marketing challenges for Enterprise customers that undoubtedly reach every candidate applying for this position.

We're looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will be responsible for managing day-to-day interactions with customers, including being the primary point of contact for on-going projects or implementations, as well as cross-selling initiatives. This role helps understand, define, and outline customer requirements, as well as...