Manager of Customer Success Management

Symmetrio is recruiting a Customer Success Manager for our client, a leader in oncology software innovation. This position plays a vital role in supporting and guiding customers through technical challenges while collaborating with internal teams to resolve application issues effectively. You will serve as the voice of the customer, bridging the gap between external stakeholders and internal DevOps teams, ensuring a seamless and successful client experience.

The ideal candidate is a skilled communicator with a strong technical background, capable of articulating complex application issues, gathering actionable feedback, and driving resolution through collaboration.

Responsibilities

• Act as the primary point of contact for customers, ensuring their needs are met with timely and effective support.
• Understand and communicate customer challenges, escalating issues to DevOps or engineering teams when...

As part of the Operations organization, the Customer Success Manager will be both a player and a coach in their contributions to the overall success of the customer experience. They will be responsible for ensuring a positive customer experience, avoid churn, meeting revenue targets, creating level of effort estimates, maintaining artifacts within various systems, and forging a strong referenceable bond with the client(s).

Role and Responsibilities

Improve the overall customer experience, create engaged customers, and facilitate organic growth

The day-to-day Operational, Functional and Technical support of the assigned customers:

• Daily prioritization, supervision, assignment, and collaboration of their team members in support of the company and customer deliverables
• Assessing the requirements/needs from the customers
• Prioritizing the Requests based on urgency, segmentation, and order received
• Assigning for...

Salary Range: $100,000.00 - $130,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).

Who We Are:

Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.

As an employer,...

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Senior living is deeply under-penetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.

We are looking for someone to join our team who thrives in a fast-paced, high-growth, and high-performance culture to own the relationships and success of our largest customers. Driving retention, expansion, and advocacy. Someone who is a relationship builder and understands the importance of working both...

Position - Customer Success Manager

“Real people, real partnership, real impact.”

At Oceans, we help the best and brightest to take advantage of opportunities that otherwise wouldn’t be available to them, while supporting entrepreneurs with global talent. This role focuses on our clients: making sure they are satisfied, growing our presence with them, and playing an active role in deepening our relationship with them.

Managing 80-100 existing accounts, you are the voice for your customers internally. You represent their views in meetings and help us build better for them.

Accountability

You will have four primary areas of focus, with the expectation that you will be measured on your ability to retain current clients and expand our footprint in their business. That means:

• Monthly check-ins to understand client satisfaction and additional needs
• Ongoing management of any dissatisfaction,...

Hi Customer Success Managers!

We are looking for a Customer Success Manager who is ready to bring their expertise, adaptability, and charisma to a fast-paced, customer-centric environment. If you have a passion for problem-solving, a talent for handling escalated concerns with care, and the ability to work collaboratively while maintaining a high level of organization, this role is for you.

This is full-time position.

We are looking for a Customer Success Manager specifically with these requirements:

• Has 2-3 years of experience in customer-facing support roles, ideally within the tech industry or working with info products.
• Thrives in fast-paced, start-up environments, where adaptability and resourcefulness are essential.
• Excels in communication, with the ability to simplify complex concepts, provide clear solutions to customers, and foster strong collaboration with...

Orgvue is an organizational design and planning platform that empowers successful workforce transformation at scale by connecting strategy to structure and the work people do.  

Our platform connects disparate data sources from HR, finance, and the business to enable organizations to understand current state and model future states with reduced risk and greater confidence.

The world’s most successful enterprises and consulting firms use Orgvue to make faster, more informed decisions. The company is globally headquartered in London, with a North America headquarters in Philadelphia. Additional offices are in The Hague, Toronto, and Sydney.

About the role

We are looking for a Customer Success Manager to join our North American team to support our continued growth. Orgvue now has more than 100 blue-chip and consulting partner customers.

You will be responsible for managing a portfolio of accounts, ensuring that each customer...

About Chaiz:

Hi 👋  we’re on a mission to change how vehicle service contracts (also known as car extended warranties) are being bought and experienced. Today you get hard-sold via sleazy call centers and at dealerships while overpaying and not knowing what you are actually buying. We’re changing this!

The Role

As a Senior Customer Success Manager at Chaiz, you will play a pivotal role in ensuring our customers have a seamless and positive experience. You will be responsible for managing and nurturing customer relationships, ensuring customer satisfaction and retention, and overseeing our customer support team and call center. Additionally, you will have the opportunity to help develop the exciting expansion of our client dashboard, gamification, loyalty, and referral programs aimed at increasing retention, referrals, and renewals.

Location: Remote or in Austin (US Market, Eastern/Central Time)

What the...

As a Customer Success Manager at Acoustic, you’ll become an integral part of our mission to create the future of customer experiences. Acoustic is bringing cutting-edge technology to marketers, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. In this role, you’ll be equipped with some of the best customer relationship management tools available on the market to identify customer insights that will help you drive value and a high renewal rate. You’ll also take your sales skillset to the next level through custom sales training delivered by Force Management. Further, you will work closely with cross functional teams as you create successful customer expansion plans to grow revenue in existing accounts. This is a unique opportunity to help our clients realize their business objectives with a cutting-edge, open platform that will help marketing teams gain deeper insights into their data. You’ll help marketing teams unlock their full...

AeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced by airports across the globe.

AeroCloud’s Intelligent Airport Management System (iAMS) and Flight Management System reduce manual inputs and centralise data, making it available to all members of airport stakeholder groups. Inspection, Lease and Asset Management systems support on-site logistical planning. In addition, Common-Use Passenger Processing and Self-Service solutions and our Mobile Bag Drop app help airports efficiently manage the ups and downs in daily passenger numbers.

Our platform is 100% cloud-native, and users can access it anywhere, anytime, and on any device. We configure all modules within the...

Vasion is looking for a Customer Success Manager (CSM), dedicated to our Commercial customers, that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. 

A CSM’s primary objective is to become a “guide” for customers throughout their digital transformation. As the face of Vasion, a CSM strives to be a trusted advisor and advocate for their customers. They are expected to meet regularly with customers and to collaborate with the Vasion Product, Sales, Marketing, and Support teams to perform their primary responsibilities.

Primary Responsibilities

• Manage a portfolio...

Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service software and running their businesses the modern way. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space).

Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)

We’re looking for big thinkers with small egos, so let’s dive in!

Our Values: At Skimmer we

• Realize our customers' success is our success.
• Build humble, diverse teams who have fun winning.
• Drive results with urgency.
• Earn trust through transparent communication.

The core of this role is advocacy.

Skimmer CSMs build meaningful relationships with our Pool Pros to ensure satisfaction and maximize their platform use. By guiding them through adoption and...

Who We Are

Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. Since then, we’ve grown into a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with robust portfolios.

The Position

As the Manager of Customer Success you will be the team lead for the Customer Success Managers  (CSMs) at Claritas Rx, you will provide leadership, mentorship, and operational excellence to a team of CSMs. You will play a pivotal role in driving customer success by equipping your team with the skills, training, and resources necessary to deliver exceptional outcomes. As an experienced coach and mentor, you will foster a culture of continuous improvement and...

Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. With a global team across the United States and New Zealand, our product helps fleet operators easily manage the maintenance and inspections of their vehicles. Taking the industry through a digital transformation, Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers

Team culture is at the heart of our success, and we encourage everyone to bring their best selves to work every day.. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.

Why this role is important to us:

Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base. Customer Success Managers are assigned a portfolio of...

About Sequel.io

Sequel.io is revolutionizing online engagement with our innovative platform for interactive live events and webinars. We enable businesses to host dynamic virtual events directly on their websites, featuring live chat, polls, Q&A sessions, and robust analytics. Our customizable tools ensure seamless brand integration and effective audience interaction that drive significant business impact.

We are growing fast with an incredible team and the world's most recognizable logos as customers. Join us!

About the Role

We are looking to grow our Customer Success and Support team into a group of amazingly skilled folks responsible for refining the customer journey and serving as trusted advisors to our customers. We're scaling and are aiming to maintain the level of support our A-list customers have become accustomed to - from small, interesting companies to large enterprises like HP, Time,...

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar...

AchieveIt works every day to help our customers execute their strategies and initiatives and gather actionable insights to grow their businesses. Customer Success is imperative to our long-term profitability, and our success is dependent on our ability to deliver extraordinary value to our customers. Our team is responsible for the retention and growth of customer relationships, starting with the implementation process and continuing through customer education and long-term support.

A successful Customer Success Manager (CSM) brings their product knowledge and their communication skills together to create a stellar customer experience. CSMs are responsible for managing the day-to-day activities of assigned customers to deliver outstanding value and service to our customers. A CSM must be goal oriented, organized, and self-motivated.

AchieveIt is looking for an applicant who is a team player with initiative and the desire to help the team grow and...

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.

Our team-defined values guide how we show up for each other, for our partners, and for our customers:

• We succeed together
• We embrace progress
• We care big
• We create space

To join our remote-first, engage from anywhere team, visit getcaret.com/careers.

Requirements

• Managing a portfolio of over 150+ accounts and interact directly with customers via phone, promoting customer satisfaction, product adoption, retention, and renewals 

• Proactively manage and foster trusted relationships with new and existing clients 
...

YieldWerx is a leading provider of semiconductor software solutions, empowering manufacturers to optimize yield and reduce defects. We're seeking a talented Customer Success Manager to join our team and drive customer satisfaction and adoption.

*Job Description:*

As a Customer Success Manager, you'll be responsible for ensuring our customers achieve their goals using our software solutions. You'll build strong relationships, identify growth opportunities, and provide exceptional support to drive customer retention and expansion.

*Responsibilities:*

- Develop and execute customized success plans for each customer
- Build and maintain strong relationships with key customer stakeholders
- Provide training, support, and guidance to ensure customer adoption
- Identify and address customer pain points and growth opportunities
- Collaborate with internal teams to resolve customer issues and improve products
- Analyze customer data to measure...

We’re looking for a Customer Success Manager (CSM) to manage and grow our MME customer base. As a CSM, you will be responsible for building strong relationships with our customers and driving successful outcomes at scale. You will work to ensure customer satisfaction, retention, and expansion, utilizing digital Customer Success (CS) methodologies to efficiently manage a large portfolio of accounts.

This is a great opportunity for someone who thrives in fast-paced environments and has experience managing large books of business using scalable and digital-first strategies.

Responsibilities:

• Manage and scale a large portfolio of MME customers to ensure their success with ActivTrak products and services.
• Leverage digital customer success methodologies to deliver proactive and automated support, including customer onboarding, product adoption, and usage optimization.
• Be the main point of contact for customer...

Drive Growth Through Outstanding Client Partnerships at HSI

Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance.

Your Impact

As a Customer Success Manager at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.

What You'll Do

• Partner with clients to develop and execute strategies that maximize their ROI
• Build lasting relationships with key stakeholders across client organizations
• Champion customer needs across HSI teams to drive continuous improvement
• Maintain an impressive 95%+ net retention rate through proactive engagement
...

Hi Customer Success Managers!

We are looking for a Customer Success Manager who is ready to bring their expertise, adaptability, and charisma to a fast-paced, customer-centric environment. If you have a passion for problem-solving, a talent for handling escalated concerns with care, and the ability to work collaboratively while maintaining a high level of organization, this role is for you.

This is a part-time role with the potential to grow into a full-time position within 2-3 months.

We are looking for a Customer Success Manager specifically with these requirements:

• Has 2-3 years of experience in customer-facing support roles, ideally within the tech industry or working with info products.
• Thrives in fast-paced, start-up environments, where adaptability and resourcefulness are essential.
• Excels in communication, with the ability to simplify complex...

Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world-class venture capital firms including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

Location: NYC or Toronto

This is a role requiring in-office attendance at least 3 days/week.

The Role

As an Enterprise Customer Success Manager at Air, you’ll own a book of business, driving product adoption, expansion, renewals, and customer advocacy. You’ll act as a strategic partner to our customers, ensuring they achieve maximum value from Air while growing revenue through thoughtful account management. This is a revenue-generating role that blends relationship management...