IT Technical Support Representative

Technical Support Specialist, US

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?
We are seeking a Technical Support Specialist to join our growing Customer Success team. This person will be instrumental in helping build a world class technical support team with customer success standards, supporting a product that positively impacts people's lives every single day. Reporting to the Support Team Lead, you will ensure we provide exceptional customer service, resolve technical issues, and assist...

Who is Osteoid?

Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.

About the Role

We are looking for a Tier 1 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2025 and...

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

We’re looking for a tech-savvy, eager learner who is looking to not only provide excellent service for our clients but to develop a career in a progressive financial tech field. You’ll be working with clients over the phone and by email to troubleshoot technical issues and build positive client relationships, in addition to providing support to our sales team.

As a Technical Support Analyst, you will be the technical interface to merchants, point of sale systems and credit card processors for resolution of problems related to the installation, recommended maintenance and use of Gravity Payments products and services. Have an understanding of all Gravity Payments products in their competencies and...

Folio is seeking to add an integral position to our team, a Technical Support Representative. This person will play a key role in Folio’s school success strategy, providing comprehensive technical support to school-based users, such as teachers and administrators, by diagnosing and resolving technical issues. Additionally, the  Technical Support Representative will maintain and create knowledge base resources, such as FAQs, troubleshooting guides, and instructional videos, to help users resolve common platform issues independently. 

We are seeking a candidate who brings technical customer support expertise to our small team. As an organization that works like both a tech start-up and an educational non-profit, you are the right person if you are excited by the opportunity that technology presents for managing systems and processes and passionate about helping schools support the professional growth of their...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and...

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible. 

Schedule: Tuesday - Saturday, preferably from 10am - 6pm CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer software and hardware
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or...

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

We’re looking for a tech-savvy, eager learner who is looking to not only provide excellent service for our clients but to develop a career in a progressive financial tech field. You’ll be working with clients over the phone and by email to troubleshoot technical issues and build positive client relationships, in addition to providing support to our sales team.

As a Technical Support Analyst, you will be the technical interface to merchants, point of sale systems and credit card processors for resolution of problems related to the installation, recommended maintenance and use of Gravity Payments products and services. Have an understanding of all Gravity Payments products in their competencies and...

General Summary:

Twin Lakes Communications is seeking an energetic, customer-oriented individual for a full-time Technical Support Representative position to provide help desk support to our valued customers. This position provides the first level technical support in a collaborative work environment. This position will work directly with customers to provide technical support and problem resolution using various means of communication such as phone calls, e-mail, and chat. This is a call center environment requiring professional level customer service. Technical Support Representatives may be required to work evenings, weekends, holidays, and to be on-call as scheduled.

Functions of the Position*:

·         Provide technical assistance to answer questions or resolve problems using various communication methods.

·         Assist...

Are you the one we’re looking for?

Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.

The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software...

At Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time. 

Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to be part of one of the fastest-growing B2B startups, then Kixie is where you belong!

We are looking to add a Technical Support Representative to our support team, whose can be relied upon to handle some of the more technical inbound support inquiries...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization.

Or simply put, we want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?
We are seeking a Technical Support Representative to join our growing Technical Support Team. This person will be instrumental in providing a world class customer support experience for a product that positively impacts people's lives every single day. Reporting to the Support Team Lead, you will ensure we provide exceptional customer service, resolve technical issues, and assist customers in...

Twin Lakes Communications is seeking an energetic, customer-oriented individual for a full-time Technical Support Representative position to provide help desk support to our valued customers. This position provides the first level technical support in a collaborative work environment. This position will work directly with customers to provide technical support and problem resolution using various means of communication such as phone calls, e-mail, and chat. This is a call center environment requiring professional level customer service. Technical Support Representatives may be required to work evenings, weekends, holidays, and to be on-call as scheduled.

Functions of the Position*:

·         Provide technical assistance to answer questions or resolve problems using various communication methods.

·         Assist with installation and testing of customer...

This position is responsible for assisting and training our customers on the use of the broker portal and the loan process. This position will act as coordinator between our customers, operations and support of the Account Executives.  This position will assist in building and maintaining strong relationships with brokers to build sales growth.

Job Responsibilities

Assist brokers via online systems through Client Support, Live Chat, Phone, Email, or Teams:

• Manage Zendesk
• Support JMAC Contacts
• Manage logins (create new, reset, batch upload large list of clients on Excel
• Subscribe new LOs to receive rates and marketing distribution
• Walk client through submission process to Encompass loan creation and disclosures
• Intake calls, emails – connect them with appropriate personnel/department
• Assists broker with technical questions related to import, register, disclosures, upload,...

Revolutionize Healthcare with Exceptional Support: Technical Support Representative

We are transforming the healthcare industry by streamlining surgical coordination. Our passionate team has developed a market-leading SaaS solution trusted by renowned surgical practices across the United States. As we continue our nationwide expansion, we seek a tech-savvy and service-oriented individual to join our growing Customer Support team.

Your Mission:

• Master our cutting-edge platform and become the primary liaison between clients and our innovative solutions.
• Expertly manage the support desk, handling inquiries through ticketing and phone systems.
• Provide unwavering technical and non-technical assistance, resolving tier 1 to 3 support tickets independently.
• Meticulously document customer interactions, issues, and requests, ensuring seamless communication.
• Collaborate with vendors (HL7 and API) via email and phone calls, fostering...

Revolutionize Healthcare with Exceptional Support: Technical Support Representative

We are transforming the healthcare industry by streamlining surgical coordination. Our passionate team has developed a market-leading SaaS solution trusted by renowned surgical practices across the United States. As we continue our nationwide expansion, we seek a tech-savvy and service-oriented individual to join our growing Customer Support team.

Your Mission:

• Master our cutting-edge platform and become the primary liaison between clients and our innovative solutions.
• Expertly manage the support desk, handling inquiries through ticketing and phone systems.
• Provide unwavering technical and non-technical assistance, resolving tier 1 to 3 support tickets independently.
• Meticulously document customer interactions, issues, and requests, ensuring seamless communication.
• Collaborate with vendors (HL7 and API) via email and phone calls, fostering...

Under the direction of the IT Customer Support Manager, the Technical Support Representative will specialize in supporting first level incoming requests from Integrated Software Vendors and Merchants needing technical assistance with TrustCommerce payment applications. This person will collaborate with Product Management, Implementation Teams, and Development Teams in support of users, while documenting internal support steps. May cross-train fellow team members as needed.

We support our clients with their accounts and processing services through a ticketing system and email. The department documents all technical support inquiries and issues for tracking purposes. Please note that after-hours support is a required rotational shift and is a departmental effort.

Responsibilities/Essential Functions:    

• Provide customers with preventive maintenance and configuration recommendations to improve product usability,...

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible. 

Schedule: Monday through Friday from 8am - 4pm CT or 11am - 7pm CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer software and hardware
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and...

Under the direction of the Manager, Client Support, the Technical Support Representative II will specialize in supporting second level incoming requests from Integrated Software Vendors and Clients needing technical assistance with Health iPASS applications. The representative will collaborate with Client Success, Product Management, and their Managers in support of users, while documenting internal support steps. May also cross-train fellow team members as needed.

We support our clients using our platform, including dashboards, mobile applications, and reporting tools via e-mail, and inbound phone calls. The department documents all technical support inquiries and issues for tracking purposes in our helpdesk ticketing system.

We strive to create a workplace culture in which individuals can be their authentic selves while working towards our company mission. We don’t solely search for perfect candidates; we look for candidates that are invested in helping us improve...

Who is Osteoid?

Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.

About the Role

We are looking for a Tier 1 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2024 and...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...