IT Corporate Support Analyst

· Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required. Must be highly organized and good communicator.

· Provide rapid and customer focused support as required by goals.

· Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person.)

· Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations. This includes logistical work between corporate departments as well as the maintenance of the hardware inventory system.

· Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate. Ability to create automations or create efficiencies will be critical for this role.

· Stay ahead of industry trends and new and improved processes and systems

· Coordinate implementation of...