Full-time
G246SE3 - Customer Sr Manager - Cleared
NiSUS Technologies Corporation
Annapolis Junction,
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
- Stay abreast of industry trends and best practices to recommend and implement...