Customer Support Analyst

Ellington Solutions is seeking qualified candidates that will:

• Monitor the Service Desk queue and addresses assigned support tickets.
• Document the work conducted and the corresponding resolutions.
• Identify, analyze, and resolve issues using troubleshooting tools, techniques, and collaboration with team members.
• Deliver exceptional customer service by keeping the customer informed about the status and details of their requests.
• Assign service desk tickets to the relevant technician or group to ensure appropriate resolution and adherence to all Service Level Agreements in a timely manner.
• Carry out advanced troubleshooting to ascertain the root causes of problems.
• Install, configure, and support users with personal computers and peripheral devices, including software installation and upgrades, patches, and advanced technical assistance within designated timeframes.
• Collaborate with staff on issues beyond...

Euronet Software Solutions (Euronet USA, LLC), a wholly owned subsidiary of Euronet, is committed to developing and continuously evolving the payment technologies required to support Euronet's global operations.

We are currently seeking a Customer Support Technical Analyst to join our team in Little Rock, Arkansas. The successful candidate will be responsible for providing software application support for customer inquiries and issues, assessing the nature of customer problems, and tracking and reporting on the resolution of these issues. This role involves delivering second-line software application support, specializing in a specific line of Euronet products. The Customer Support Technical Analyst will operate under general supervision and must possess in-depth knowledge of transaction processing and Euronet products. It is expected that the individual in this role will have the ability to work weekend rotations and second-shift assignments as necessary. Additionally, the...

• Monitors the Service Desk queue and addresses assigned support tickets.
• Documents the work conducted and the corresponding resolutions.
• Identifies, analyzes, and resolves issues using troubleshooting tools, techniques, and collaboration with team members.
• Delivers exceptional customer service by keeping the customer informed about the status and details of their requests.
• Assigns service desk tickets to the relevant technician or group to ensure appropriate resolution and adherence to all Service Level Agreements in a timely manner.
• Carries out advanced troubleshooting to ascertain the root causes of problems.
• Installs, configures, and supports users with personal computers and peripheral devices, including software installation and upgrades, patches, and advanced technical assistance within designated timeframes.
• Collaborates with staff on issues beyond their designated responsibilities as necessary.
...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and support our DoD client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include:

• Monitoring the customer support inbox with scheduled rotations within the team to ensure...

Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate individuals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and diverse workforce that fosters growth and development.

Interapt is currently seeking a Customer Support Analyst for an opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

• Provide tier I technical support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve complex technical issues
• Collaborate with 1 support team to provide seamless customer service experience
• Document and...

Our client has engaged us to establish a Sales Operations support team to triage and resolve issues impacting Pharmaceutical Sales Representatives and their organizations. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the requestor as to the status of their request. As new and challenging types of requests are received, the Customer Support Analyst will be expected to document their approach as Standard Operating Procedures

The ideal candidate should possess great communication, presentation and organizational skills. They should be able to conduct an extensive amount of research at a rapid pace, and feel comfortable engaging experts throughout the organization to obtain the necessary answers and resolutions. The candidate must also be comfortable with a predefined Service Level Agreement (SLA) and being held accountable to such SLA...

Deliver feel good CX to customers

When was the last time you had an incredible customer experience? The kind that makes you want to tell anyone who’ll listen as you jump up and down with excitement and passion.

As a 1st line Customer Support Analyst, you'll be on the front lines of delivering great experiences. Helping to ensure our customers feel good about using our Business Planning and Analytics software. With a global retention rate of 97%, we aim to impress customers with an experience so good they become raving fans of Phocas and our team. And is there anything better than knowing your work has brought joy to a customer’s life?

Does that sound like the kind of role you could see yourself enjoying? Are you looking for a company who will encourage you to learn and grow? Read on to find out more about Phocas and the position!

Our software is MS SQL server based, we use our own mapping DB creation software and various techniques to...

Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate individuals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and diverse workforce that fosters growth and development.

Interapt is currently seeking a Customer Support Analyst for a contract opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

• Provide tier I technical support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve complex technical issues
• Collaborate with 1 support team to provide seamless customer service experience
...

Customer Support Analyst - Level II Secret Clearnce

At Interapt we transform clients and empower humans with technology. Interapt is a world-class technology services company that attracts and develops the best talent while providing an opportunity to those both with IT experience and those without doors are open for all. We are building a thriving, inclusive technology ecosystem in middle-America that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought, it is embedded in our services and everything we do.

Interapt is currently seeking a Customer Support Analyst - with Secret Clearance to join our remote team. We are looking for self-motivated individuals with strong customer service skills searching for growth potential! In this role, you’ll spend your time working with a premier partners customers via phone and email to develop positive and productive customer relations...

At CoinList, our mission is to accelerate the advancement of blockchain technology by finding the best emerging blockchain projects and helping them succeed. We build the platform where the world’s best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets. Since our founding, CoinList has become the global leader in new token issuance, helping blue chip projects like Solana, Filecoin, Celo, Dapper Labs, and others raise over $1.1 Billion and connect them with hundreds of thousands of new token holders.

We support the full lifecycle of crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through CoinList.co, CoinList Pro (our full-service exchange), and our mobile apps, while also getting exclusive access to the best...

About the Company 

Framework is a social enterprise with a tech-enabled platform founded on a simple idea: every homebuyer should have access to unbiased information about the mortgage process and feel knowledgeable about the responsibilities of owning a home throughout their homeownership journey. We are proudly pro-homeownership and believe it’s a uniquely accessible and powerful way for people to plant and grow seeds of generational wealth. We make it easier for people to do this by providing the tools we believe will lead people into homes that improve their quality of life, give them the space to grow into their future, and gain value over time. We’re dedicated to helping our customers make decisions with confidence, build wealth in their homes, and protect their investment for generations to come. 

As we leverage the power of technology to strengthen communities one homeowner at a time, the individual contributions of our small and tight-knit team play...

At CoinList, our mission is to accelerate the advancement of blockchain technology by finding the best emerging blockchain projects and helping them succeed. We build the platform where the world’s best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets. Since our founding, CoinList has become the global leader in new token issuance, helping blue chip projects like Solana, Filecoin, Celo, Dapper Labs, and others raise over $1.1 Billion and connect them with hundreds of thousands of new token holders.

We support the full lifecycle of crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through CoinList.co, CoinList Pro (our full-service exchange), and our mobile apps, while also getting exclusive access to the best...

About Kuecker Pulse Integration (KPI)

Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers’ operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and...