Customer Success Manager, School/Sports

As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our school and sports accounts. By efficiently leveraging our various technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.

In this role you will get to:

• Begin your career in Customer Success.  This role is considered an entry-level Customer Success position.
• Manage a high volume of school and sports accounts with support through digital automated campaigns and data analysis.
• Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns.
• Conduct regular check-ins and...