Customer Service Representative
Veterans Guardian VA Claim Consulting
Pinehurst, north carolina
Company Overview:
Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.
Job Description:
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for answering and directing phone calls, managing veteran contacts through the Customer Relationship Management (CRM) software, organizing and scheduling appointments in the department calendar, and ensuring proper documentation for each veteran client consulted by the Intake Team. You will also be responsible for developing and maintaining multiple contact lists, providing general support to visitors, and serving as the point of contact for internal and external clients.
Responsibilities:
- Answer and direct phone calls
- Manage veteran contacts...