Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY
SureCo
Santa Ana, california
SureCo is looking for a dedicated and enthusiastic Customer Service Representative/Live Chat Agent/Office Assistant to join our team. In this multifaceted role, you will be the first point of contact for our clients and will play a crucial role in ensuring our customers receive exceptional service and support. You will handle inquiries via phone, live chat, and in-person, providing timely resolutions and enhancing the customer's experience with our health insurance products and services.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication.
- Assist customers with their questions regarding policies, claims, and services while resolving issues quickly and effectively.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with other departments to provide accurate information and timely resolutions to customer...