Customer Service Agent
NextGen Real Estate
Austin, texas
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our clients, providing them with exceptional service and support. As a Customer Service Representative, your primary responsibility will be to assist customers with inquiries, effectively resolve issues, and ensure their overall satisfaction. You will engage with customers through various channels, including phone, email, and chat, providing timely responses and solutions to their needs.
Responsibilities
- Act as the first point of contact for customer inquiries, providing prompt and friendly responses.
- Maintain customer accounts by updating information and ensuring accuracy in the database.
- Assist customers with product-related inquiries, technical support, and issues resolution.
- Process customer orders and returns in a timely manner while adhering to company policies. ...