Customer Experience Coordinator- Part Time

 RESPONSIBILITIES INCLUDE: 

• Receive and respond to consumer inquiries, including our Swiftwick lifetime warranty, order status issues, and shipment questions on all CRM platforms 
• Respond to direct messages on social media platforms like Facebook, Instagram, and Twitter
• Moderate reviews/questions on E-commerce platforms (Amazon reviews, etc.)
• Address customer inquiries and guide customers to solutions through live chats
• Developed/presented customer service solutions and suggested additional items, cross-sell, and upsell
• Always answer the phone courteously and professionally to guide consumers through pre- and post-purchase experiences.
• Maintain logs within teams such as but not limited to QC log, Fulfillment Error Log, and Customer Suggestion Form
• Learn and retain a thorough knowledge of all existing and new products
• Direct calls to other employees/departments as...