Customer Experience and Operations Lead

Summary:

As a Customer Experience & Operations Lead you will be responsible for driving the development and implementation of strategies to enhance the overall customer experience. This role requires a dynamic individual with a passion for customer satisfaction, strong leadership skills, and the ability to collaborate with cross-functional teams. 

Essential Duties and Responsibilities: 

Order Entry and Processing Oversight: 

• Lead team that enters and process orders through Sage and our confirmation process.  

• Ensure timely turnaround and communication with customers about orders and timing. 

• Document or modify SOP’s as needed for the order entry process. 

• Identify opportunities for and onboard new customers to EDI processing 

• Issue shipped vs open orders report bi-weekly to...