Cruise Operations Specialist

Position Summary

This role reports to the Director of Cruise and is responsible in delivering high-quality shore excursions, pre-and post-cruise itineraries, and extended land programs within the USA and Canada for our Cruise clients.

Responsibilities and Accountabilities

• Provide high quality ground services for cruise ships visiting USA & Canada working with the set processes and procedures for the cruise division.
• Oversee Cruise port calls & become the A&K/Akorn face in handling all operational queries related to A&K/Akorn services
• Travel to cruise ports around USA & Canada to operate ship calls as required and ensure seamless delivery of the Cruise operational process
• Liaise with the on-board ship staff to ensure ground service quality in all ports and handle all relevant operational queries related to shore excursions.
• Accurately book and manage...