911 Data Collection Specialist

As a member of the Emergency Services team, the 9-1-1 Data Collection Specialist interacts with public safety answering points to gather essential PSAP data, completes data entry into the respective systems, and coordinates with internal and external resources to support 9-1-1 services.

ESSENTIAL FUNCTIONS:

• Act as primary POC for public safety interactions
• Perform PSAP Data Collection: Ongoing with yearly data refresh required in support of Sinch’s 911 solutions
• Maintain accurate and complete PSAP information and data collection records within Sinch databases / systems
• Assist with PSAP 10-digit 24x7 emergency number collection and verification
• Participate in PSAP data reconciliations between Sinch systems, identify errors in the data and take the necessary actions to make corrections as quickly as possible
• Assist w/ workload where needed
• Perform other duties as assigned
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