Director Customer Success (CSD-NA) in Ohio

Position Summary:

The Director of Customer Success will lead a dynamic team of Customer Success Managers (CSMs) dedicated to ensuring customer satisfaction, retention, and growth for the Echo360 Learning Transformation Platform. This role is instrumental in guiding corporate clients, including Fortune 500 companies, to fully adopt and realize the value of Echo360’s solutions, aligning with their corporate Learning and Development (L&D) goals. The Director will design and implement strategies to enhance customer onboarding, engagement, and renewals, leveraging expertise in Corporate L&D practices, SCORM compliance, and HRIS and LMS integrations with platforms like Workday and Cornerstone.

This role demands a strategic leader with a proven track record in customer success, capable of building and mentoring a high-performing team while driving customer outcomes. Core responsibilities include leading scalable initiatives to optimize product adoption...

Position Summary:

Echo360 seeks an experienced Director of Customer Success to lead a team of Customer Success Managers (CSMs) focused on customer retention, growth, and satisfaction. The Director will create and implement customer success strategies, ensuring seamless onboarding, customer engagement, and renewals across the Echosystem portfolio. This role requires a data-driven, strategic and customer-focused leader with a deep understanding of EdTech, Corporate L&D, and SaaS, and a commitment to driving customer success across higher education and corporate accounts.

This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states within the United States.  For US-based positions, candidates must be eligible to work in the United States for any employer.

Requirements

The primary responsibilities for this role...