Remote Customer Service Representative in New York

Phoenix Consulting is seeking a dedicated and proactive Remote Customer Service Representative to join our dynamic team in the Information Technology and Services sector. As a leader in providing innovative solutions, we pride ourselves on delivering exceptional customer experiences and fostering long-term relationships with our clients. The ideal candidate will be working from the comfort of their home, managing customer inquiries, resolving issues, and acting as the first point of contact for our valued customers. Your role will be crucial in ensuring client satisfaction, maintaining the company's stellar reputation, and enhancing our customer service processes. In this position, you will engage with clients through various channels, provide timely and effective solutions to their problems, and contribute to our mission of delivering top-notch service. We value individuals who are passionate about technology, have strong communication skills, and are committed to continuous...

We’re excited to invite you to join our team as a Remote Customer Service Representative, where you can utilize your fluency in both Russian and English!
This is a remote position.

You'll report to our Director of Account Services.
This is a temporary role offering $19 per hour, along with great benefits!

About Us:  

Join our team, a leader in delivering unparalleled service and support to our clients and their employees. We pride ourselves on fostering a dynamic, supportive, and innovative work environment, where your contributions make a real difference.  Since our inception in 1989, we have steadfastly committed ourselves to providing premier strategies in employee benefits. Our unmatched expertise spans a variety of industries, allowing us to tailor streamlined, efficient, and cost-effective benefit programs for our clients. We place a strong emphasis on rigorous...

Job Description

We are seeking a remote customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.

The most effective remote customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication. When necessary, customer service employees can put themselves in their clients' place and speak out for them. You will be responsible for gathering valuable customer feedback for our organization. Remote Customer service representatives are also inherently good at addressing problems. When they don't have enough information to address a customer's inquiry or handle a complaint, they are confident in their ability to troubleshoot and investigate.

Responsibilities

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