IT Support Specialist in New York

Overview
We are seeking a dynamic, passionate, and self-motivated Training and Support Specialist to join our team and play a vital role in implementation of ClearTrack and RTI Edge products.  These exceptional tools are integral to the success of Special Education (SPED) Management and Multi-Tiered System of Supports (MTSS) with the K-12 education sector.  This hybrid role combines responsibilities in training, customer support, and technical troubleshooting, making it ideal for someone who thrives in a collaborative and multifaceted environment.

Essential Functions

Training:

• Train employees and customers in all aspects of the product through various formats, including hands-on sessions, virtual classrooms, one-on-one coaching, and large group settings.
• Develop and maintain a comprehensive library of training materials, such as handouts, user guides, how-to videos, and FAQs.
...

HistoWiz is the largest online histopathology company based in New York City. Our mission is to help biomedical researchers find cures by accelerating histopathology and enabling global collaboration. We are looking for a Customer Service Associate interested in joining us in our mission and making an impact in the scientific community.

Since inception in 2013, we have doubled our month-over-month sales, driven primarily by customer referrals. We are profitable, won numerous awards and are funded by prestigious investors, including Y-Combinator and Zhenfund. We are seasoned scientists with experience at leading academic institutions and have published high impact research in top journals of biomedicine.

HistoWiz has over 1,000 paying customers globally from top academic institutions (e.g. MSKCC, Harvard, Stanford, HHMI) and pharmaceutical companies (e.g. CRISPR, Johnson & Johnson, Regeneron). We process tissue specimens and digitize all of the results, hosting our...

Customer Service Representative

Position: Customer Service Representative

Location: On site, NY

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $17 to $20 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Competitive Salary: Earn between $17 - $20 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded...

Gersh Academy is seeking a Full Time Level 1 Support Specialist to join our team. As a Level 1 Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems.

Responsibilities:

• Provide technical support and assistance to staff members via phone, email, and in-person
• Troubleshoot hardware and software issues
• Install, configure, and upgrade software and hardware
• Assist in the documentation and maintenance of IT systems and processes
• Escalate complex technical issues to the appropriate IT personnel Assist in managing user accounts and permissions
• Deploy, ship, and track IT assets/equipment
• Participate in IT projects and...

Gersh Academy is seeking a Full Time Level 1 Support Specialist to join our team. As a Level 1 Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems.

Responsibilities:

·       Provide technical support and assistance to staff members via phone, email, and in-person

·       Troubleshoot hardware and software issues

·       Install, configure, and upgrade software and hardware

·       Assist in the documentation and maintenance of IT systems and processes

·       Escalate complex technical issues to...

Our partner is seeking a Customer Service Representative Teller Support Specialist in Plattsburgh, NY. This company is dedicated to providing friendly, high-quality financial services and products to its customers. With a retail division that operates over 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts, the company also offers services in wealth management, investment management, insurance, risk management, and benefit plan administration. The company values its employees and provides a supportive work environment, competitive compensation, benefits, and opportunities for professional development.

Responsibilities

• Provide quality customer service and a positive banking experience by handling financial transactions such as opening accounts and cashing checks.
• Explain and sell products and services to meet customer needs.
• Contact customers to schedule...

Tablet Command is seeking an experienced Product Support Specialist in the east coast and midatlantic region to join our team. This role is a pre-sales and post-sales support role that bridges the gap between our technical solutions and fire service expertise. The ideal candidates will combine deep fire service knowledge with technical proficiency in Tablet Command's product offering.

Company Overview

Tablet Command is an enterprise SaaS company founded in 2012 by firefighters for firefighters and is the leading mobile incident command and response solution for fire departments across the U.S. The software increases situational awareness, speeds incident response, streamlines incident management, and improves firefighter accountability. Tablet Command has over 700 customers amongst 120 accounts in North America and Canada, including some of the country's largest metros and 911 centers.

Position Summary

The...

Bank Of America Financial Center is seeking a friendly and efficient Customer Support Specialist / Live Chat Agent to join our remote team. In this role, you will be the frontline support for our customers, addressing inquiries and resolving issues regarding our banking products. You will utilize your communication skills to provide exceptional support via live chat, ensuring a positive experience for all customers. Your goal will be to assist customers promptly and effectively while helping to enhance product understanding and satisfaction.

Responsibilities

• Provide real-time assistance to customers through live chat, answering inquiries, resolving issues, and guiding product usage.
• Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and courtesy.
• Document customer interactions and feedback in the system for reference and improvement purposes.
• Collaborate with other departments to...

Gersh Academy is seeking a Full Time Level 1 Support Specialist to join our team. As a Level 1 Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems.

Responsibilities:

·       Provide technical support and assistance to staff members via phone, email, and in-person

·       Troubleshoot hardware and software issues

·       Install, configure, and upgrade software and hardware

·       Assist in the documentation and maintenance of IT systems and processes

·       Escalate complex technical issues to...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

Magic Spoon reimagines your favorite childhood breakfast into a high-protein, grown up cereal to power your days. Since launching in 2019, we've become one of the fastest growing DTC brands, Forbes called us "the future of cereal", TIME Magazine named us in their Top 100 inventions, and we’ve launched in cereal aisles nationwide in Target, Walmart, Kroger, Albertsons & more.

We’re looking for an Information Technology Support Analyst to join our newly created Enterprise IT department. This person will provide partnership across the organization and support the IT team in improvements to our technology stack, maintenance to our existing systems, and aiding new and existing employees with technology needs.

As an IT Support Specialist, you will work with employees to determine the nature of a problem, diagnose hardware or software issues, and provide exceptional assistance. You will lead implementation of new capabilities and train...

Company Overview:

MusicBreeds, Inc. is dedicated to enriching lives through music and the arts. We strive to empower individuals and foster creativity, playing a pivotal role in community development and engagement. We are seeking a compassionate and motivated Student Support Specialist to join our team, ensuring that our students receive the support they need to thrive in their musical journeys.

Job Overview:
The Student Support Specialist will focus on enhancing the student experience at MusicBreeds. This role involves providing guidance, resources, and support to students, ensuring they maximize their potential and successfully navigate their participation in our programs.

Requirements

Key Responsibilities:
1. Student Assistance: Act as a primary resource for students, answering questions, providing guidance, and connecting them with relevant resources.

2. Needs Assessment:...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current bike, we are here to help them achieve their goals and make their life easier.

Are you a communication maestro? We want YOU! 🌟 Whizz is on the lookout for a Client Support Specialist to join our vibrant and expanding team at our New York Union office. Your mission, should you choose to accept it: consult with clients to help them choose the perfect bicycle model, maintain seamless document flow on rental and sales transactions, and be the friendly voice helping customers out. But that's not all—you'll be the hero communicating effectively with clients in person, over the phone, and by email to keep things running...

WeSuite is seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY.

Job Responsibilities include:

• Answering Client support issues and working with clients via phone, connected session, and email.
• Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
• Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
• Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
• Collaboration: Building rapport and working with clients and others to engage clients.  Interaction with: Quality Assurance, Development, Account management, other team members, and management
• Proactive improvements: Identifying and resolving potential issues before they become critical, and...

About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America,...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

NoGigiddy, a leading gig staffing platform revolutionizing the industry, is seeking a motivated and detail-oriented Remote Administrative Support Specialist to join our dynamic team. As a Remote Administrative Support Specialist, you will play a crucial role in providing exceptional administrative support to our gig workers and ensuring a seamless experience on our platform. With NoGigiddy's innovative approach to gig staffing, this is an excellent opportunity to contribute to a company that puts flexibility and convenience at the forefront.

As the Remote Administrative Support Specialist, you will have the opportunity to work remotely and be part of a team dedicated to making gig work better for everyone. Your responsibilities will include liaising with gig workers, communicating shift opportunities, and addressing any queries or concerns they may have. Additionally, you will be responsible for maintaining accurate and up-to-date records, coordinating scheduling, and...

Life at aptihealth

Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences and Vista, the aptihealth team is comprised of health care, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality mental health care at the right place and right time.   The technology and provider group reach people who need care, connect, follow and demonstrate improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need and deserve it have access to it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and...

Who We Are

Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since, and remain proudly independent, self-funded and profitable. As a certified B Corporation, we’re committed to making a positive contribution to our team, customers, the environment, and the remote community. We’re a team of 50 working 100% remotely who believe in living our Best Work Life. You’ll partner with team members globally, including Australia, Mexico, Italy, Nigeria, Canada, and the USA. Hear what our team has to say by browsing our blog, or reading our Glassdoor reviews. Check out what our customers think of Float from our G2 reviews.

We’re on a scale up journey, and we’re seeking people who thrive in this stage, given the autonomy, and the opportunity, to do the best work of their career.

Why We’re Hiring For This Role

Our customer support team plays a crucial role in...

Life at aptihealth

Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences and Vista, the aptihealth team is comprised of health care, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality mental health care at the right place and right time.   The technology and provider group reach people who need care, connect, follow and demonstrate improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need and deserve it have access to it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

Chimera Securities is a proprietary trading firm with 100+ traders and an advanced, in-house developed stock trading system called Blink. As a Trading Software Support Specialist at Chimera, you will be responsible for learning the ins and outs of Blink in order to provide effective front-end support to the Firm’s traders. The ideal candidate has experience, either as a trader or in a support role, with advanced equities trading software (such as Lightspeed, Das, Sterling, etc.).

We are looking for a self-starter who is eager to progress, has sound technical knowledge, and exceptional communication skills. 

Please note this position will NOT segue into a trading role.

Responsibilities:

• First- and second-level Blink software support for the Firm’s traders and staff
• Software orientation for new traders (e.g. creating market scanners, reviewing order commands,...

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.

Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.

Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.

Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an...

This is a contract role for a Technical Support Specialist. Must have experience with SCCM-Microsoft System Center Configuration Manager (now MCM-Microsoft Configuration Manager) for imaging machines and CompTIA A+ certification. This is an on-site, six month contract role located in the Albany, New York Metropolitan Area and be available M-F 9-5. Must have excellent attendance and attitude.

Requirements

The Technical Support Specialist will be responsible for providing imaging and deployment of windows 10/11 computers, and setting up new computer work stations. Their will be work stations that need to be broken-down and moved to another location. They will use their analytical skills to identify and resolve any issues, ensuring customer satisfaction. This is a 6 month contract position, with possibility of more after completed.

Qualifications

• Technical Support and Troubleshooting skills
• CompTIA A+...

Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before!

As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students around the world to make the most of AMBOSS  and improve their experience with our platform based on their needs.

Why Customer Support at AMBOSS?

Customer Support plays an integral role in AMBOSS’ mission to empower all doctors to provide the best possible care. Home to a colorful collection of open and friendly personalities, and detail-minded problem solvers, you’ll join a team just as quick to laugh together as they are to support each other. Each member of the team brings an abundance of positive energy and a genuine love of supporting and interacting with users.

If...

OVERVIEW

Join Broadlume as we lead the way in providing cutting-edge technology to the flooring industry, but we can’t do this without hiring smart people, like you! As the largest technology provider to this $70 billion industry, we’re dedicated to supporting local retailers in reaching their full potential and running highly profitable businesses. 

Our award-winning platform connects retailers and manufacturers to provide shoppers with a seamless buying experience through our websites, CRM, business management software, payment processing, and retail selling system. We're redefining the flooring industry and want you to join us on this exciting journey!

We are seeking a self-driven and customer-focused Senior Support Specialist, BMS to join our team. The Senior Support Specialist, BMS primary responsibility is to provide technical expertise and guidance directly to customers and employees across all of our products. Support is...

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Customer Experience Specialist.

Our Experience Group provides best-in-class support to IntelliShift's customers. As part of this support team, you will be responsible for resolving customer inquiries and improving...