Full-time
Customer Support Manager
PatientIQ
Chicago, illinois
Customer Support Manager
The Customer Support Manager will develop and implement a robust, scalable customer support strategy that aligns with our company’s goals. This role will oversee the support team, establish & monitor performance metrics, and drive the adoption of innovative tools & processes to optimize efficiency, improve customer satisfaction, and ensure compliance with industry best practices.
ROLE RESPONSIBILITIES
- Day-to-Day Support: Assist Technical Support Analyst in the triaging and resolution of inbound customer issues, including the internal and external issue communication and documentation.
- Team Management and Vision: Develop and execute a world-class customer support function that includes standardized support processes and best practices such as scalable workflows, ticketing systems, and escalation processes.
- Team Development and...