Operations Specialist in Hawaii

As the Operations Specialist, you will support field operations to ensure guests’ satisfaction, as well as supporting owners’ needs and provide back up support to the General Manager.

Responsibilities:

• Provide superior service to our owners and guests
• Use of our reservation system and app to provide outstanding customer service
• Perform pre-arrival inspections of homes to ensure quality standards
• Promptly reports/corrects any inconsistencies/maintenance issues with speed and accuracy to ensure guest satisfaction
• Assist with guest and owner needs, including responding to after-hours calls (evenings and weekends) in a timely manner
• Hand guest issues, relaying to maintenance and do follow-up on pending items
• Perform light maintenance tasks (swap propane tanks, change light bulbs, etc)
• Manage administration, including invoicing, vendor scheduling and package/delivery management
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