Customer Success Specialist in Florida

*** This opportunity is on-site, in Brickell, Miami, Florida. Please don't apply if you can not commute. No relocation available. ***

HelloGov AI is an innovative Miami-based startup revolutionizing how individuals interact with government services. Through advanced AI and cutting-edge technology, we simplify applications for passports, travel visas, vehicle registrations, and immigration, creating a smoother, more accessible experience.

We’re a growing team dedicated to providing exceptional service while driving innovation. Join us to be part of a fast-paced, collaborative environment where your contributions will make a meaningful impact.

As a Customer Success Specialist, you will handle customer cases that require live support, stepping in when advanced assistance is needed. Stepping in when our AI needs a human touch, you’ll handle escalated customer cases with empathy, creativity, and professionalism—all while...

The Astronaut Scholarship Foundation (ASF) is currently seeking a dedicated and customer-oriented individual to join our team as a Customer Success Specialist. ASF is a non-profit organization that annually awards scholarships to talented college students pursuing careers in science, technology, engineering, and mathematics (STEM).

As a Customer Success Specialist, you will play a vital role in ensuring the success and satisfaction of both our scholarship recipients and donors. You will serve as the primary point of contact for our stakeholders, providing them with exceptional support and guidance throughout their journey with ASF.

Responsibilities

• Build and maintain strong relationships with scholarship recipients and donors, ensuring their satisfaction and engagement with ASF.
• Provide timely and personalized support to address any inquiries or concerns from stakeholders.
• Collaborate with internal teams to coordinate...