Contract
Technical Platform Product Manager
Tech Firefly
San Francisco, california
Tech Firefly is looking for a Technical Platform Product Manager to spearhead the development and management of our innovative tech platform. If you have experience in product management with a strong technical background, we encourage you to apply!
6+ Month Position with Possibility of Extension
Responsibilities
- Develop and execute the platform plan, ensuring alignment with the Contact Center and Access Transformation (AT) deployment plan.
- Manage and coordinate activities for the following platforms/products:
- 2Ring / CCX
- CCaaS / Genesys
- Salesforce
- Web Referral Form
- Integrated Reporting
- Organize and lead standing and ad hoc meetings to support platform activities, status updates, and communications.
- Prepare and deliver weekly status reports for stakeholders.
- Identify, track, and manage risks and issues associated with platform...