Manager of Customer Success in California

Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics 

As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs 

What you will do at Skan:

• Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and...

Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo’s strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the customer portfolio and ensure successful partnership with customers.

Responsibilities:

• Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products.
• Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
• Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values
• Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution
• Perform active Account Mining by expanding...

TL;DR:

• Ground-floor customer success role at venture-backed startup (Lightbank, TenOneTen Ventures, Jason Calacanis)
• The position is entirely remote with regular all-expenses-paid team retreats
• Significant equity package, huge upside as we revolutionize a $20 trillion (yes, with a t) global industry
• Salary range from $70k - $100k, unlimited PTO, competitive health benefits, wellness incentives
• Epic team of A+ players, executing and having a ton of fun doing it. We’d love to have you join us!

SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full-service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to...