help_desk_specialist in california

Exergy Energy LLC is seeking a motivated and dynamic Help Desk Specialist to join our growing team. As a leader in the sustainable energy sector, we pride ourselves on not only providing innovative energy solutions but also on offering exceptional support to our clients and employees. The Help Desk Specialist will play a critical role in ensuring the smooth operation of our IT systems and services, acting as the first line of defense for technical issues that may arise. In this role, you will be responsible for monitoring, troubleshooting, and resolving software and hardware issues while providing exemplary customer service. You will engage daily with users across various departments, addressing their concerns and facilitating timely solutions. Your ability to communicate effectively and empathetically with both technical and non-technical staff will be essential in creating a positive user experience. Additionally, you will contribute to the maintenance of IT documentation,...

Exergy Energy LLC is seeking a motivated and dynamic Help Desk Specialist to join our growing team. As a leader in the sustainable energy sector, we pride ourselves on not only providing innovative energy solutions but also on offering exceptional support to our clients and employees. The Help Desk Specialist will play a critical role in ensuring the smooth operation of our IT systems and services, acting as the first line of defense for technical issues that may arise. In this role, you will be responsible for monitoring, troubleshooting, and resolving software and hardware issues while providing exemplary customer service. You will engage daily with users across various departments, addressing their concerns and facilitating timely solutions. Your ability to communicate effectively and empathetically with both technical and non-technical staff will be essential in creating a positive user experience. Additionally, you will contribute to the maintenance of IT documentation,...

Job type: Full-time, in office.

Locations: San Diego, CA 92108

Schedule: Monday through Thursday 7am - 4:30pm, and Fridays 7am - 11am

Role Summary:

TEAM (www.teamemployer.com) is a national leader in providing outsourced employment services. As we continue to scale, we are looking for an IT Helpdesk Specialist who will be instrumental in supporting our commitment to flawless service delivery. 

The company is looking for a detail oriented, team focused professional with a talent for clear communication to be the technological lifeline to our internal teams. The IT Helpdesk Specialist will report to the IT Manager and will play a key role in maintaining our standard of excellence by ensuring our team has full and smooth access to the technology that fuels our operations....

Help Desk / Service Desk Specialist providing 24/7 Hlep Desk Support to the USMC. Help Desk Specialist responds to and diagnoses problems through discussion with users. Ensures a timely process though which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps. Candidate will be working at the Operating Forces Tactical Systems Support Center at Marine Corps Tactical Systems Support Activity Camp Pendleton, CA. This service center is a secure classified environment. The applicant is responsible to quickly field, diagnose, and route telephone calls from the Operating Forces to C4I analysts in the workplace. Tactical / commercial C4I systems knowledge and customer service skills are a must.

Help Desk Specialsts will be required to work rotating shifts which amy include nights and weekends.

Requirements

Active DoD Sponosred Security Clearance

2+ Years Help Desk Support and...